IT Support Technician

ServiceTec International Inc.; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A managed IT services provider is seeking an IT Support Technician to join their team at Heathrow Airport. In this role, you will provide essential 1st line support for desktop IT systems, ensuring customer satisfaction under pressure. The position offers a rotating shift pattern with various benefits including 29 days of annual leave, pension, and events. A basic understanding of Windows PCs and printers is desirable. Join a supportive team and help maintain critical IT services in a bustling environment.

Benefits

29 days annual leave

Company pension

Free parking

Referral programme

Sick pay

Qualifications

• Ability to work effectively and efficiently as a member of the team.
• Full UK manual driving licence or currently actively having driving lessons.
• Ability to obtain an airside badge which involves DBS clearance.

Responsibilities

• Provide 1st line support of desktop IT passenger systems.
• Support users on site at Heathrow Airport.
• Configure and install new PC’s.

Skills

Effective teamwork

Calm under pressure

Customer management

Job description

Love IT but don't want to sit at a desk all day? Then this position could be for you!

We are currently looking for an IT Support Technician to join our existing team working at London Heathrow, the UK's busiest and most exciting airport.

In this role you will be providing 1st line support of mission critical desktop IT passenger systems for check-in and departure. Key activities include;

• 1st line deskside support of users on site at Heathrow Airport.
• Printer support & preventative Maintenance.
• Configuring and installing new PC’s.

Training will be given on the specific hardware and software used on site but a basic understanding and interest in Windows PC’s and printer hardware is a requirement. Qualifications are desirable but not essential.

Job requirements

• Ability to work effectively and efficiently as a member of the team.
• Ability to remain calm under pressure.
• Ability to ensure customer service targets and performance objectives are met and have good customer management skills in order to maximise customer satisfaction.
• Full UK manual driving licence or currently actively having driving lessons.
• Ability to obtain an airside badge which involves DBS clearance and suitable references for the previous 5 years with no gaps longer than 28 days.

• Working on a 6days on, 4 days off rotating shift pattern, covering the hours between 04:00 and 23:00(start time varies), 365 days a year, including weekends, bank holidays.

Benefits

• 29 days annual leave
• Company events
• Company pension
• Free parking
• 4x base salary Life insurance
• Referral programme
• Sick pay

Apply now for immediate consideration by clicking on the link which will take you to our application form.

Join Our Team

ServiceTec Airport Services International Limited specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture

We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond."

ServiceTec Airport Services International Limited is an Equal Opportunity Employer and will comply with all applicable legislation concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.