IT Support Technician

ERSG Ltd; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A dynamic technology firm in Greater London is seeking a passionate IT Support Engineer to join their internal team. This full-time role offers the opportunity to manage Microsoft 365, resolve user issues, and generate reports, all while working in a supportive culture. Candidates should have a passion for technology and ideally some prior experience or relevant certifications. Your contributions will directly impact the team's success. Office presence is expected 4 days a week after 3 months of service.

Benefits

Career Growth opportunities

Supportive Culture

Hands-On Experience

Qualifications

• 6-12 months of on-site IT experience is a plus.
• Willingness to learn and adapt in a fast-paced setting.

Responsibilities

• Manage Microsoft 365 and other cloud services.
• Provide hands-on support both onsite and remote.
• Log and track support requests.
• Generate management reports.
• Set up systems and workstations for users.

Skills

Knowledge of Microsoft 365 administration

Strong communication skills

Passion for technology

Team-first attitude

Education

IT apprenticeship program or Microsoft/CompTIA certifications

Job description

Join a team where technology meets opportunity!

We’re looking for a proactive and enthusiastic IT Support Engineer to become part of our growing internal IT team. This is more than just a support role - it’s a chance to develop your skills work with cutting‑edge technology and make a real impact in a collaborative environment.

If you’re passionate about IT, eager to learn and thrive in a fast‑paced setting this role is for you.

What You’ll Do

As an IT Support Engineer you’ll play a key role in keeping our systems running smoothly and our people productive. Your responsibilities will include:

• Managing Microsoft 365 and other cloud services to ensure seamless operations.
• Providing hands‑on support – both onsite and remote – to resolve user issues quickly.
• Logging and tracking support requests to maintain service excellence.
• Generating management reports to help drive informed decisions.
• Setting up systems and workstations for new and existing users.

What We’re Looking For

To succeed in this role you’ll bring:

• 6‑12 months of on‑site IT experience (ideal but not essential – we value potential!).
• Knowledge of Microsoft 365 administration and support.
• A team‑first attitude and strong communication skills.
• A genuine passion for technology and a willingness to learn.
• Ideally someone who has completed an IT apprenticeship program or has relevant Microsoft or CompTIA certifications.

Why Join ERSG

• Career Growth: We invest in your development with training and opportunities to progress.
• Supportive Culture: Work in a friendly collaborative environment where your ideas matter.
• Hands‑On Experience: Get exposure to a wide range of technologies and projects.
• Impact: Your work will directly contribute to the success of our business.

Ready to take the next step in your IT career? Apply today and be part of a team that values innovation, learning and excellence.

This role would be office based 4 days per week (after 3 months service)*

About ersg

Set up in 2008 ersg is an award‑winning international leader in staffing services to the global energy and built‑environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London our global business has over 200 staff with offices across Europe, North America and Asia.

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age sex race disability pregnancy marital status sexual orientation gender reassignment or religious background; all decisions are based on merit.

Employment Type: Full Time

Experience: Years

Vacancy: 1

Yearly Salary Salary : £ 25000 - 30000