IT Support Technician

Talent Finder; East Peckham, Hemel Hempstead; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Salary £32,000–£35,000 p.a.

Employee ownership

Job summary

Muraspec is seeking a proactive IT Support Technician to join our team at the East Peckham site, with occasional travel to Hemel Hempstead. You will own day-to-day IT issues, maintain equipment, support business systems and work with internal teams and external providers on projects.

The role covers desktop/laptop setup, user provisioning, and supporting Microsoft 365, Windows and macOS environments. Prior experience in manufacturing IT support is ideal.

Qualifications

• Hands-on IT support across production and office environments.
• Experience with Microsoft 365 and Windows environments.
• Experience installing/configuring IT equipment and supporting macOS.
• Knowledge of network infrastructure and cybersecurity practices.

Responsibilities

• Provide first-line IT support across the production site and wider business.
• Diagnose and resolve hardware, software, connectivity and network issues.
• Set up new user accounts, permissions and equipment for new starters.
• Support Microsoft 365, Windows and macOS environments.
• Maintain IT asset registers and documentation.
• Support the WinMAN MRP/ERP system and 8x8 telephone system.
• Assist with routine maintenance, software updates and system improvements.
• Liaise with Head Office IT teams and external providers.

Skills

Troubleshooting

Communication

Customer service

MS 365

Windows

macOS

Networking

IT asset management

Cybersecurity awareness

Team collaboration

Tools

8x8

WinMAN ERP

Microsoft 365

Job description

Join Muraspec — An Employee-Owned Business Where Every Contribution Matters

At Muraspec, we believe in creating more than beautiful spaces — we create lasting impact together.

We are an employee-owned business specialising in decorative solutions, with a strong focus on collaboration, craftsmanship and quality. People are at the heart of our business, offering employees the opportunity to contribute to its success and grow within the company.

The Role

We are looking for a proactive, technically capable IT Support Technician to join our team, based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead.

This varied, hands‑on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office IT team and external providers on more complex technical matters and wider IT projects.

Key Responsibilities

• Provide first-line IT support across the production site and wider business
• Diagnose and resolve hardware, software, connectivity and network issues
• Provide practical technical assistance to colleagues across different departments
• Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
• Set up new user accounts, permissions and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain accurate IT asset registers, equipment inventories and documentation
• Maintain the company WinMAN MRP/ERP system and 8x8 telephone system
• Assist with routine maintenance, software updates and system improvements
• Support network connectivity, switches, Wi‑Fi and general networking issues
• Help maintain IT security standards and promote cybersecurity awareness
• Support the implementation of IT policies and good security practices
• Identify potential IT risks and escalation issues where necessary
• Liaise with Head Office IT teams and external service providers
• Support improvements to IT systems and processes
• Provide remote assistance and support users across multiple locations where appropriate

Requirements

• A practical and hands‑on approach to IT support
• Good technical troubleshooting and problem‑solving skills
• An approachable manner with the ability to support colleagues across different departments
• Ability to work independently and as part of a wider IT team
• Willingness to travel occasionally to the Hemel Hempstead office
• Previous experience in an IT Support Technician or similar technical support role
• Good working knowledge of Microsoft 365 and Windows environments
• Experience diagnosing and resolving hardware, software and connectivity issues
• Experience installing, configuring and maintaining IT equipment
• Good communication and customer service skills
• Experience supporting macOS environments
• Knowledge of network infrastructure, switches and Wi‑Fi
• Experience with MRP/ERP systems
• Knowledge of cyber security practices and IT asset management
• Experience working within a manufacturing or production environment

What’s In It For You

• Salary of £32,000–£35,000 per annum
• Opportunity to join an employee‑owned business
• Varied, hands‑on role with involvement across the business
• Opportunity to contribute to IT improvements and wider projects

Your data will be handled in line with GDPR