Senior Tech Support Engineer - Fast Growing MSP - Harlow Essex

AP Education; Harlow; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Funded Microsoft certifications

Competitive salary and benefits

Job summary

AP Education in the United Kingdom is seeking a Senior Tech Support Engineer to join our fast-growing MSP team in Harlow, Essex. You will apply expertise in Microsoft 365, Azure, Intune, and network infrastructure to deliver hands-on technical support and project delivery.

You will mentor junior engineers, drive incident resolution, and document build guides while staying current with emerging technologies. A UK resident with a valid driving licence is preferred.

Qualifications

• 4+ years MSP experience at 2nd/3rd line, with onsite and support desk exposure.
• Strong problem-solving and analytical skills.
• Excellent communication and ability to explain technical concepts to non-technical users.
• Small projects, e.g. new starter setups, device rollouts, office moves.
• Own tickets end to end in a PSA within SLA, with minimal escalation.
• Contribute to client technical reviews and recommendations.

Responsibilities

• Provide technical support to resolve hardware, software, and network-related issues.
• Configure and maintain Microsoft 365, Azure, Intune, and Teams services.
• Troubleshoot and resolve LAN, VPN, firewall management, and network-related issues (WatchGuard/Palo Alto).
• Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
• Manage devices and policies using Microsoft Endpoint Manager / Intune.
• Optimize and troubleshoot Windows Server environments and Hyper-V virtualization.
• Utilize RMM tools for proactive system maintenance and monitoring.
• Maintain and enhance network infrastructure: LAN/WAN, routing, switching, VLANs, VPNs.
• Stay updated with emerging technologies to enhance service offerings.
• Escalation point for complex incidents with root-cause analysis.
• Design, deliver and document client projects (migrations, network builds, server replacements).
• Mentor junior engineers and review ticket quality.
• Write and maintain technical documentation and build guides.

Skills

MSP experience

2nd/3rd line support

LAN/VPN/Firewall

Microsoft 365

Azure/Intune/Entra ID

Communication skills

Education

Microsoft Associate-level certification (MS-102/AZ-104)

Tools

WatchGuard firewall

Palo Alto firewall

RMM tools

Hyper-V

Microsoft Endpoint Manager / Intune

Job description

Senior Tech Support Engineer - Fast Growing MSP - Harlow Essex

We are an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for individuals to play pivotal roles in building a company that values innovation, collaboration, and excellence.

Position Summary:

We are seeking a highly motivated and skilled Tech Support Engineer with proven experience as an IT Systems Engineer. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that’s committed to your development, we want to hear from you.

Key Responsibilities:

• Provide technical support to resolve hardware, software, and network-related issues.
• Configure and maintain Microsoft 365, Azure, Intune, and Teams services.
• Troubleshoot and resolve LAN, VPN, firewall management, and network-related issues, including WatchGuard and Palo Alto firewalls.
• Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
• Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune.
• Optimize and troubleshoot Windows Server environments (Apply online only)) and virtualization platforms such as Hyper-V.
• Utilize RMM tools for proactive system maintenance and monitoring.
• Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs.
• Stay updated with emerging technologies to enhance service offerings.
• Escalation point for complex and major incidents, including root cause analysis.
• Design, deliver and document client projects (migrations, network builds, server replacements).
• Mentor junior engineers and review ticket quality.
• Write and maintain technical documentation and build guides.

Qualifications & Skills:

• Proven experience with IT Support 4 years' MSP experience at 2nd/3rd line ideally in an MSP with both onsite and support desk experience.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Small projects, e.g. new starter setups, device rollouts, office moves.
• Own tickets end to end in a PSA within SLA, with minimal escalation.
• Contribute to client technical reviews and recommendations.

Technical Experience:

• Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/Teams/Azure.
• Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred).
• Proficiency in managing Windows Server environments (Apply online only)), Active Directory, AD Sync, and Group Policy.
• Familiarity with virtualization technologies such as Hyper-V.
• Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools.
• Device management, patching and scripting.
• Endpoint security support.
• Security hardening in line with Cyber Essentials Plus.
• Microsoft associate-level certification (e.g. MS-102, AZ-104).
• Must be a UK resident with a valid driver's license and own car available for business use (milage paid).

Desirable:

• Exposure to ITIL or other ITSM frameworks.

Why join this team?

• Be part of an exciting journey to shape the future of a new and growing tech support company.
• Opportunities for personal and professional growth in a collaborative and supportive environment.
• Funded Microsoft certifications and training.
• Work on cutting-edge technologies and innovative projects.
• Competitive salary and benefits package.
• A workplace culture that values curiosity, adaptability, and a passion for technology.

INDAPE