Employee-Owned IT Support Technician: Cross-Dept Impact

Talent Finder; East Peckham, Hemel Hempstead; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Salary £32,000–£35,000 p.a.

Employee ownership

Job summary

Muraspec is seeking a proactive IT Support Technician to join our team at the East Peckham site, with occasional travel to Hemel Hempstead. You will own day-to-day IT issues, maintain equipment, support business systems and work with internal teams and external providers on projects.

The role covers desktop/laptop setup, user provisioning, and supporting Microsoft 365, Windows and macOS environments. Prior experience in manufacturing IT support is ideal.

Qualifications

• Hands-on IT support across production and office environments.
• Experience with Microsoft 365 and Windows environments.
• Experience installing/configuring IT equipment and supporting macOS.
• Knowledge of network infrastructure and cybersecurity practices.

Responsibilities

• Provide first-line IT support across the production site and wider business.
• Diagnose and resolve hardware, software, connectivity and network issues.
• Set up new user accounts, permissions and equipment for new starters.
• Support Microsoft 365, Windows and macOS environments.
• Maintain IT asset registers and documentation.
• Support the WinMAN MRP/ERP system and 8x8 telephone system.
• Assist with routine maintenance, software updates and system improvements.
• Liaise with Head Office IT teams and external providers.

Skills

Troubleshooting

Communication

Customer service

MS 365

Windows

macOS

Networking

IT asset management

Cybersecurity awareness

Team collaboration

Tools

8x8

WinMAN ERP

Microsoft 365

Job description

Muraspec is seeking a proactive IT Support Technician to join our team at the East Peckham site, with occasional travel to Hemel Hempstead. You will own day-to-day IT issues, maintain equipment, support business systems and work with internal teams and external providers on projects.

The role covers desktop/laptop setup, user provisioning, and supporting Microsoft 365, Windows and macOS environments. Prior experience in manufacturing IT support is ideal.