IT SUPPORT ENGINEER

Matsuura Machinery Ltd; England; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Enhanced pension scheme

Private healthcare scheme

Life insurance

28 days annual leave plus bank holidays

Employee assistance programme

28 days annual leave + bank holidays

Employee assistance programme

36 hour working week

Job summary

A leading engineering firm in England is seeking an IT Support Engineer to ensure efficient operation of hardware, software, and network systems. This permanent, full-time role requires proven IT support experience and offers a hands-on approach in a supportive environment. The position includes managing IT projects, providing technical support, and implementing network security measures. A comprehensive benefits package including enhanced pension and private healthcare is provided.

Qualifications

• Proven experience in IT support and system administration.
• Experience with cloud platforms like Azure, AWS, and Google Workspace.
• Familiarity with cybersecurity best practices and VPNs.

Responsibilities

• Manage IT projects and systems administration.
• Provide technical support and network security management.
• Manage network and security configurations, backups and disaster recovery planning.
• Maintain IT documentation and report performance metrics.
• Support fleet management and liaison with Facilities & Procurement Manager.

Skills

Proficient with Windows/macOS operating systems

Excellent problem-solving skills

Collaborative team player

Knowledge of networking principles

Cloud platforms

Helpdesk

Education

Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL

Tools

Microsoft 365

Azure

AWS

Google Workspace

Active Directory

Backup solutions

Job description

8 January 2026

Please, no recruitment agencies.

Matsuura has been a driving force in engineering innovation and manufacturing excellence since 1935. Renowned for pioneering advancements in high-speed CNC machining, CNC automation systems, and cutting-edge additive manufacturing technologies, we continue to set industry standards across the UK and beyond.

We are currently recruiting for a IT Support Engineer to join our team. This is a key, hands‑on role, that is essential in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations.

This is a full time, permanent position based on site at our Leicestershire facility.

At Matsuura we value our employees and are committed to creating a supportive, inclusive, and rewarding work environment.

Salary : Dependent on Experience

Benefits package:

• Enhanced pension scheme – with generous employer contributions
• Private healthcare scheme (option to add family)
• Medical cash plan
• Life insurance
• Critical illness policy
• 28 days annual leave plus bank holidays, with additional days for length of service
• Employee assistance programme
• 36 hour working week – early finish on Fridays

About the Role:

As our IT Support Engineer, you will be responsible for assisting with the planning, implementation and maintenance of the organisations IT and telephone systems.

This is a hands‑on role, that is critical in ensuring that hardware, software and network systems operate efficiently, securely and reliably to support our business operations.

Key Responsibilities:

• IT Project Management
• System Administration
• Technical Support
• Network and security
• Software & Hardware Management
• IT Documentation & Reporting
• Fleet Management
• Provide support to the Facilities & Procurement Manager

About You:

• Proven experience in IT support and system administration

Technical Skills:

• Proficient with Windows/macOS operating systems and Microsoft 365
• Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).
• Experience with active directory, file servers, and backup solutions.
• Proficient with Windows/macOS operating systems and Microsoft 365
• Experience with cloud platforms (e.g., Azure, AWS, Google Workspace)
• Excellent problem‑solving skills and a keen eye for detail.
• Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload.
• Preferred Qualifications
• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional, or ITIL

The IT Support Engineer is responsible for assisting in the planning, implementation, and maintenance of the organisation’s IT and telephone systems. This role ensures that hardware, software, and network systems operate efficiently, securely, and reliably to support business operations. This includes hands on database management of our core systems such as Sage and Alphalogix.

IT Project Management of new installs both in hard and soft infrastructure.

To Manage the company’s fleet of vehicles.

To provide support to the Facilities and Procurement Manager.

System Administration:

Support and maintain company hardware, software, and network infrastructure.
Monitor system performance and troubleshoot issues as they arise. Maintenance and support of the Companies Telephone network both VoIP and Cellular

Technical Support:

Provide first- and second-level technical assistance to staff (in-person, remote, or via helpdesk).
Diagnose and resolve computer, printer, and network-related issues promptly.

Network & Security:

Assist with configuration and maintenance of LAN/WAN, VPNs, and wireless networks.
Help ensure data security, backups, and disaster recovery procedures are in place and assessed via desktop exercises. Monitor user access and system permissions according to company policies.

Software & Hardware Management:

Install, configure, and update software applications.
Manage hardware inventory, procurement, and equipment lifecycle. To maintain the Company’s software library whilst ensuring that the Company always remains compliant with all software licensing laws. To set up and maintain a database of all Company hardware and its current users.

Consult with external IT vendors and service providers for procurement, support, and maintenance contracts.

Documentation & Reporting:

Maintain IT documentation including network diagrams, user guides, and asset records.
Prepare periodic reports on IT operations, issues, and performance metrics.

Project Management:

Assist in the rollout of new technologies, systems upgrades, or infrastructure improvements.

Fleet Management:

To look after the company car fleet alongside Fleet Admin, including lease company management.Experience:Proven experience in IT supp
ort, system administration, or a similar role.

Technical Skills:

Proficiency with Windows/macOS operating systems and Microsoft 365.

Knowledge of networking principles (TCP/IP, DNS, DHCP, VPN).

Experience with Active Directory, file servers, and backup solutions.

Familiarity with cybersecurity best practices.

Proficient with Windows/macOS operating systems and Microsoft 365

Experience with cloud platforms (e.g., Azure, AWS, Google Workspace

Experience supporting remote or hybrid work environments.

Excellent problem-solving skills and a keen eye for detail.

Collaborative team player with clear, concise communication skills, both written and verbal with the ability to manage own workload.

Preferred Qualifications

Office-based - 36 hour working week

Occasional after-hours or weekend work may be required during system upgrades or emergencies.

Head Office: Matsuura Machinery Ltd. Gee Road, Whitwick Business Park, Coalville, Leicestershire, LE67 4NH England. Company No: 02592156