IT Support Technician

Cameron Clarke Associates t/a talent-finder; East Peckham; On-site; GBP 32,000 - 35,000; Full time

Job summary

Muraspec is seeking an IT Support Technician at our East Peckham site in Kent, with occasional travel to Hemel Hempstead headquarters. The role covers hands-on IT support across production, warehousing, and admin, owning everyday IT issues, and assisting with system improvements.

The ideal candidate will have solid experience in Microsoft 365, Windows and macOS, plus familiarity with ERP/MRP systems and network troubleshooting. Salary is £32,000-£35,000 per annum.

Qualifications

• Hands-on IT support across production, warehousing, sales and admin.
• Strong technical troubleshooting and problem-solving skills.
• Able to work independently and as part of a wider IT team.
• Willingness to travel occasionally to Hemel Hempstead.

Responsibilities

• Provide first-line IT support across the site and wider business
• Diagnose and resolve hardware, software, connectivity and network issues
• Install, configure and maintain desktops, laptops, printers and mobile devices
• Set up new user accounts and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain IT asset registers and documentation
• Support the WinMAN MRP/ERP and 8x8 phone system
• Liaise with Head Office IT teams and external providers
• Support improvements to IT systems and processes
• Provide remote assistance and support users at multiple locations

Skills

IT support

Troubleshooting

Customer-focused

Team collaboration

Willing to travel

Tools

Microsoft 365

Windows

macOS

MRP/ERP systems

8x8 phone system

Job description

IT Support Technician | East Peckham, Kent | Full Time | £32,000-£35,000 per annum

Join Muraspec — An Employee-Owned Business Where Every Contribution Matters

At Muraspec, we believe in creating more than beautiful spaces — we create lasting impact together.

We are an employee-owned business specialising in decorative solutions, with a strong focus on collaboration, craftsmanship and quality. People are at the heart of our business, offering employees the opportunity to contribute to its success and grow within the company.

The Role

We are looking for a proactive, technically capable IT Support Technician to join our team, based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead.

This varied, hands-on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office IT team and external providers on more complex technical matters and wider IT projects.

Key Responsibilities

• Provide first-line IT support across the production site and wider business
• Diagnose and resolve hardware, software, connectivity and network issues
• Provide practical technical assistance to colleagues across different departments
• Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
• Set up new user accounts, permissions and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain accurate IT asset registers, equipment inventories and documentation
• Maintain the company WinMAN MRP/ERP system and 8x8 telephone system
• Assist with routine maintenance, software updates and system improvements
• Support network connectivity, switches, Wi‑Fi and general networking issues
• Help maintain IT security standards and promote cybersecurity awareness
• Support the implementation of IT policies and good security practices
• Identify potential IT risks and signal issues where necessary
• Liaise with Head Office IT teams and external service providers
• Support improvements to IT systems and processes
• Provide remote assistance and support users across multiple locations where appropriate

Requirements

• A practical and hands-on approach to IT support
• Good technical troubleshooting and problem-solving skills
• An approachable manner with the ability to support colleagues across different departments
• Ability to work independently and as part of a wider IT team
• Willingness to travel occasionally to the Hemel Hempstead office

Essential

• Previous experience in an IT Support Technician or similar technical support role
• Good working knowledge of Microsoft 365 and Windows environments
• Experience diagnosing and resolving hardware, software and connectivity issues
• Experience installing, configuring and maintaining IT equipment
• Good communication and customer service skills

Desirable

• Experience supporting macOS environments
• Knowledge of network infrastructure, switches and Wi‑Fi
• Experience with MRP/ERP systems
• Knowledge of cyber security practices and IT asset management
• Experience working within a manufacturing or production environment

What's In It For You

• Salary of £32,000-£35,000