IT Support Technician

Muraspec Decorative Solutions Ltd; East Peckham, Hemel Hempstead; On-site; GBP 32,000 - 35,000; Full time

Job summary

Muraspec Decorative Solutions Ltd in Kent is seeking an IT Support Technician to join their manufacturing site in East Peckham, with occasional travel to Hemel Hempstead. You will provide frontline IT support across the business, helping colleagues with hardware, software and connectivity issues.

The role combines hands-on maintenance of desktops, laptops and peripherals with system administration for Microsoft 365, Windows and macOS environments, and involvement in IT projects with external

Qualifications

• Experience in an IT support role, preferably similar
• Strong knowledge of Microsoft 365 and Windows
• Good communication and customer service skills
• Willingness to travel to Hemel Hempstead occasionally

Responsibilities

• Provide first-line IT support across the site and business
• Diagnose and resolve hardware, software, connectivity issues
• Install, configure and maintain desktops, laptops, printers, mobiles
• Set up new user accounts and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain IT asset registers and documentation
• Assist with IT projects and external providers

Skills

Troubleshooting

Communication

Independent work

Teamwork

Tools

Microsoft 365

Windows

MacOS

Job description

IT Support Technician East Peckham, Kent Full Time £32,000 £35,000 per annum

Join Muraspec An Employee-Owned Business Where Every Contribution Matters

At Muraspec, we believe in creating more than beautiful spaces we create lasting impact together.

We are an employee-owned business specialising in decorative solutions, with a strong focus on collaboration, craftsmanship and quality. People are at the heart of our business, offering employees the opportunity to contribute to its success and grow within the company.

The Role

We are looking for a proactive, technically capable IT Support Technician to join our team, based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead.

This varied, hands-on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office IT team and external providers on more complex technical matters and wider IT projects.

Key Responsibilities

• Provide first-line IT support across the production site and wider business
• Diagnose and resolve hardware, software, connectivity and network issues
• Provide practical technical assistance to colleagues across different departments
• Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
• Set up new user accounts, permissions and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain accurate IT asset registers, equipment inventories and documentation
• Maintain the company WinMAN MRP/ERP system and 8x8 telephone system
• Assist with routine maintenance, software updates and system improvements
• Support network connectivity, switches, Wi-Fi and general networking issues
• Help maintain IT security standards and promote cybersecurity awareness
• Support the implementation of IT policies and good security practices
• Identify potential IT risks and escalate issues where necessary
• Liaise with Head Office IT teams and external service providers
• Support improvements to IT systems and processes
• Provide remote assistance and support users across multiple locations where appropriate

Requirements

• A practical and hands-on approach to IT support
• Good technical troubleshooting and problem-solving skills
• An approachable manner with the ability to support colleagues across different departments
• Ability to work independently and as part of a wider IT teamWillingness to travel occasionally to the Hemel Hempstead office

Essential

• Previous experience in an IT Support Technician or similar technical support role
• Good working knowledge of Microsoft 365 and Windows environments
• Experience diagnosing and resolving hardware, software and connectivity issues
• Experience installing, configuring and maintaining IT equipment
• Good communication and customer service skills

Desirable

• Experience supporting macOS environments
• Knowledge of network infrastructure, switches and Wi-Fi
• Experience with MRP/ERP systems
• Knowledge of cyber security practices and IT asset management
• Experience working within a manufacturing or production environment

What s In It For You

• Salary of £32,000 £35,000 per annum
• Permanent, full-time position
• Opportunity to join an employee-owned business
• Varied, hands-on role with involvement across the business
• Opportunity to contribute to IT improvements and wider projects

Your data will be handled in line with GDPR