Hands-On IT Support Technician — Manufacturing & Office

Cameron Clarke Associates t/a talent-finder; East Peckham; On-site; GBP 32,000 - 35,000; Full time

Job summary

Muraspec is seeking an IT Support Technician at our East Peckham site in Kent, with occasional travel to Hemel Hempstead headquarters. The role covers hands-on IT support across production, warehousing, and admin, owning everyday IT issues, and assisting with system improvements.

The ideal candidate will have solid experience in Microsoft 365, Windows and macOS, plus familiarity with ERP/MRP systems and network troubleshooting. Salary is £32,000-£35,000 per annum.

Qualifications

• Hands-on IT support across production, warehousing, sales and admin.
• Strong technical troubleshooting and problem-solving skills.
• Able to work independently and as part of a wider IT team.
• Willingness to travel occasionally to Hemel Hempstead.

Responsibilities

• Provide first-line IT support across the site and wider business
• Diagnose and resolve hardware, software, connectivity and network issues
• Install, configure and maintain desktops, laptops, printers and mobile devices
• Set up new user accounts and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain IT asset registers and documentation
• Support the WinMAN MRP/ERP and 8x8 phone system
• Liaise with Head Office IT teams and external providers
• Support improvements to IT systems and processes
• Provide remote assistance and support users at multiple locations

Skills

IT support

Troubleshooting

Customer-focused

Team collaboration

Willing to travel

Tools

Microsoft 365

Windows

macOS

MRP/ERP systems

8x8 phone system

Job description

Muraspec is seeking an IT Support Technician at our East Peckham site in Kent, with occasional travel to Hemel Hempstead headquarters. The role covers hands-on IT support across production, warehousing, and admin, owning everyday IT issues, and assisting with system improvements.

The ideal candidate will have solid experience in Microsoft 365, Windows and macOS, plus familiarity with ERP/MRP systems and network troubleshooting. Salary is £32,000-£35,000 per annum.