Tech Support Engineer - Fast Growing MSP - Harlow Essex

AP Education; Harlow; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Funded Microsoft certifications

Training and development

Competitive salary & benefits

Job summary

AP Education in Harlow, England, seeks a hands-on Tech Support Engineer with 2–3 years of 1st/2nd line experience to join a fast-growing MSP. You will resolve hardware, software and network issues and support Microsoft 365, Azure, Intune and Teams.

You’ll manage LAN/WAN, VPNs, firewalls (WatchGuard, Palo Alto), Windows Server and Hyper-V, using RMM tools for proactive maintenance. Strong communication and end-to-end ticket ownership are essential.

Qualifications

• 2–3 years of 1st/2nd line IT support experience, preferably in an MSP.
• Strong problem-solving and communication skills with clear explanations to non-technical users.
• Experience with Microsoft 365 administration and security features.
• End-to-end ticket ownership within SLA.

Responsibilities

• Provide technical support for hardware, software and network issues.
• Configure and maintain Microsoft 365, Azure, Intune and Teams.
• Troubleshoot LAN, VPN, firewall management and network issues (WatchGuard, Palo Alto).
• Deploy and support Microsoft 365 products and manage devices with Intune/Endpoint Manager.
• Maintain Windows Server environments and Hyper-V virtualization.
• Utilize RMM tools for proactive maintenance and monitoring.
• Maintain network infrastructure including LAN/WAN, routing, switching and VLANs.

Skills

IT Support

MSP experience

Problem-solving

Communication

Ticket ownership

End-to-end tickets

Scripting

Endpoint security

Education

Microsoft Certification (MS-900, MD-102)

Tools

Microsoft 365 Admin

Intune

Azure

SharePoint/Teams

WatchGuard Firewall

Palo Alto Firewall

Hyper-V

RMM tools

Job description

Tech Support Engineer - Fast Growing MSP - Harlow Essex

We are an exciting and innovative new tech support company based in Essex, where your passion for technology and drive to shape the future will be celebrated. This organisation is providing fantastic prospects for personal and professional growth, looking for individuals to play pivotal roles in building a company that values innovation, collaboration, and excellence.

Position Summary

We are seeking a highly motivated and skilled Tech Support Engineer with 2-3 years 1st/2nd line experience. This role is ideal for someone who embraces learning new technologies and aligns with their core values of curiosity, adaptability, and innovation. If you have a genuine passion for technology and want to grow with a company that's committed to your development, we want to hear from you.

Key Responsibilities:

• Provide technical support to resolve hardware, software, and network-related issues.
• Configure and maintain Microsoft 365, Azure, Intune, and Teams services.
• Troubleshoot and resolve LAN, VPN, firewall management, and network-related issues, including WatchGuard and Palo Alto firewalls.
• Deploy and support Microsoft 365 products, including Entra ID, SharePoint/OneDrive, and Teams.
• Manage devices and policies using Microsoft Endpoint Manager/Microsoft Intune.
• Optimize and troubleshoot Windows Server environments (Apply online only)) and virtualization platforms such as Hyper-V.
• Utilize RMM tools for proactive system maintenance and monitoring.
• Maintain and enhance network infrastructure, including LAN/WAN, routing, switching, VLANs, and VPNs.
• Stay updated with emerging technologies to enhance service offerings.

Qualifications & Skills:

• Proven experience with IT Support 2-3 years' 1st/2nd line experience, ideally in an MSP with both onsite and support desk experience.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Small projects, e.g. new starter setups, device rollouts, office moves
• Own tickets end to end in a PSA within SLA, with minimal escalationTechnical experience
• Hands-on experience with Microsoft 365administration: Entra ID, Exchange Online, Intune, SharePoint/Teams/Azure
• Networking knowledge, including VPN connectivity, LAN configuration, routing, switching, VLANs, and firewall management (WatchGuard, Palo Alto preferred).
• Proficiency in managing Windows Server environments (Apply online only)), Active Directory, AD Sync, and Group Policy.
• Familiarity with virtualization technologies such as Hyper-V.
• Experience with Microsoft Endpoint Manager/Microsoft Intune and RMM tools.
• Device management, patching and scripting
• Endpoint security support
• Microsoft certification (e.g. MS-900, MD-102) or working towards
• Must be a UK resident with a valid driver's license and own car available for business use (milage paid).

Desirable:

• Exposure to ITIL or other ITSM frameworks.

Why join this team?

• Be part of an exciting journey to shape the future of a new and growing tech support company.
• Opportunities for personal and professional growth in a collaborative and supportive environment.
• Funded Microsoft certifications and training
• Work on cutting-edge technologies and innovative projects.
• Competitive salary and benefits package.
• A workplace culture that values curiosity, adaptability, and a passion for technology.INDAPE