IT Support Technician

ERSG Ltd; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing service provider is seeking a proactive IT Support Engineer to join their team in London. This position involves managing Microsoft 365 and providing essential support to users, ensuring seamless IT operations. Ideal candidates will have strong communication skills, a passion for technology, and potentially completed an IT apprenticeship or hold relevant certifications. This role offers the opportunity for hands-on experience and professional growth in a supportive environment.

Benefits

Career growth opportunities

Supportive culture

Hands-on experience with technologies

Impactful contributions to business success

Qualifications

• 6-12 months of on-site IT experience preferred.
• Experience managing Microsoft 365 is an asset.
• Ability to solve user issues both onsite and remotely.

Responsibilities

• Manage Microsoft 365 and other cloud services.
• Provide hands-on support for user issues.
• Log and track support requests.
• Generate management reports.
• Set up systems for new users.

Skills

Knowledge of Microsoft 365 administration and support

Strong communication skills

Team-first attitude

Genuine passion for technology

Education

Relevant Microsoft or Comptia certifications

IT apprenticeship program completion

Job description

Join a team where technology meets opportunity!

We're looking for a proactive and enthusiastic IT Support Engineer to become part of our growing internal IT team. This is more than just a support role - it's a chance to develop your skills, work with cutting-edge technology, and make a real impact in a collaborative environment.

If you're passionate about IT, eager to learn, and thrive in a fast-paced setting, this role is for you.

What You'll Do

As an IT Support Engineer, you'll play a key role in keeping our systems running smoothly and our people productive. Your responsibilities will include:

• Managing Microsoft 365 and other cloud services to ensure seamless operations.
• Providing hands‑on support - both onsite and remote - to resolve user issues quickly.
• Logging and tracking support requests to maintain service excellence.
• Generating management reports to help drive informed decisions.
• Setting up systems and workstations for new and existing users.

What We're Looking For

To succeed in this role, you'll bring:

• 6-12 months of on‑site IT experience (ideal but not essential - we value potential!).
• Knowledge of Microsoft 365 administration and support.
• A team‑first attitude and strong communication skills.
• A genuine passion for technology and a willingness to learn.
• Ideally someone who has completed an IT apprenticeship program, or has relevant Microsoft or Comptia certifications.

Why Join ERSG?

• Career Growth: We invest in your development with training and opportunities to progress.
• Supportive Culture: Work in a friendly, collaborative environment where your ideas matter.
• Hands‑On Experience: Get exposure to a wide range of technologies and projects.
• Impact: Your work will directly contribute to the success of our business.

Ready to take the next step in your IT career? Apply today and be part of a team that values innovation, learning, and excellence.

This role would be office based 4 days per week (after 3 months service)

About ersg

Set up in 2008, ersg is an award winning, international leader in staffing services to the global energy and built environment markets. We work with major international companies through to smaller independent businesses to enable their projects to be facilitated effectively throughout the entire project life cycle. Whilst headquartered in London, our global business has over 200 staff with offices across Europe, North America and Asia.

ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all staff job applicants. We do not discriminate against staff or applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.