IT Support Technician

Selwood Ltd; Chandler's Ford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology-focused company in Chandler's Ford is seeking an IT Support Technician to assist their helpdesk team with support for hardware and software. The ideal candidate will have experience in a similar role, strong problem-solving skills, and a proactive approach to improving IT services. The role includes managing mobile devices and providing support for network troubleshooting. A competitive salary and various benefits are offered, including a bonus scheme and a pension plan.

Benefits

Competitive salary

Annual and quarterly bonus scheme

Medicash Scheme

Pension scheme

25 days holiday + 8 Bank Holidays

Employee assistance programme

Employee discount scheme

Qualifications

• Proven experience as an IT Support Technician or in a similar position.
• Proactive in identifying opportunities to improve services.
• Strong knowledge of cybersecurity best practices.

Responsibilities

• Provide helpdesk support for all computer users.
• Manage mobile device connections and maintenance.
• Support first line troubleshooting for the computer network.

Skills

Problem-solving skills

Knowledge of Microsoft Windows Operating Systems

Knowledge of network configurations

Attention to detail

Strong knowledge of Microsoft 365 applications

Education

A Level (or similar qualification) in ICT

Tools

Antivirus software

Job description

About The Role

The Workdry Group has seen enormous growth over recent years and is scaling up its investment in technology to drive greater customer engagement and operational efficiency. Due to this we are recruiting an additional IT Support Technician to help support our current IT Helpdesk Team.

You'll provide technical support to end-users, maintaining hardware and software deployed to end users, whilst ensuring the security and efficiency of our IT environment, and liaising with infrastructure support where required.

Main Responsibilities

• Provide helpdesk support for all computer users covering all Workdry systems, software, hardware, cybersecurity, general computer operation, logging calls placed with external support companies when necessary.
• Mobile devices - Order new connections, accessories and upgrades and provide support for all company mobile device users. Manage and maintain mobile device management software and ensure all details are up to date.
• Support and provide first line trouble shooting for the computer network, including but not limited to branch connections, Wi-Fi access points, routers, and switches. Escalating to senior members of the team when required.
• Ensure that all IT equipment is recorded correctly in the data base and is updated accordingly, assigned to the correct user, and audited on a regular basis.
• Assist with the setup and deployment of new equipment within agreed processes and timeframes.
• Undertaking small to medium-sized IT projects as instructed by the IT Support and Implementation Manager to support the IT team and wider business objectives.
• Collaborate with external vendors and service providers to resolve technical issues.

Qualifications & Experience

• We are seeking someone confident in their expertise, capable of independently solving problems using their own initiative. An individual who is proactive in identifying opportunities to continuously improve both the services we provide and our ways of working would be an excellent addition to our team.
• Proven experience as an IT Support Technician or in a similar position.
• A Level (or similar qualification) in ICT.
• Degree in an IT related field would be desirable, but is not essential.
• ITIL (Information Technology Infrastructure Library) foundation.
• Driving licence endorsed with no more than 6 points at any one time.
• Able and willing to drive to different sites within the UK to meet the needs of the business.
• Proven track record of being proactive, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.
• Strong knowledge of Microsoft Windows Operating Systems and Microsoft 365 applications.
• Knowledge of network configurations, including local and wide area network and Wi-Fi.
• Familiarity with cybersecurity best practices and antivirus software.
• Excellent problem-solving skills and attention to detail.

What we can offer you

• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• Medicash Scheme - medical expenses scheme (access to 24hour online GP services, discounted gym memberships)
• Pension scheme with contribution based on total earnings not just salary
• 25 days holiday + 8 Bank Holidays
• Increasing annual leave entitlement with long service
• 3x your annual salary life insurance (DIS)
• Support for development and training
• Employee assistance programme (EAP) & access to Mental Health first aiders
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee referral scheme

This role is not open to Agencies - Please no calls or emails - Thank you.

EDI Statement

Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination.

We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity