IT Support & Tech Ops Analyst (6-Month FTC)

Carl Zeiss Ltd.; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

Carl Zeiss Ltd. is seeking an IT Support Analyst for a 6-month fixed-term contract in the UK. You will resolve software, hardware and network issues, working across local and remote sites.

Responsibilities include logging incidents in the Zeiss helpdesk, supporting IT infrastructure, and assisting with security and compliance. The role requires a proactive problem-solver with strong Microsoft technology knowledge.

Qualifications

• Experience in IT support and incident management.
• Knowledge of Microsoft Office and Windows Server.
• ITIL certification or willingness to obtain.
• Ability to travel within the UK.

Responsibilities

• Provide first- and second-line IT support for software, hardware and network issues.
• Log and track incidents using the Zeiss helpdesk system.
• Collaborate with remote sites and internal teams to resolve problems.
• Support IT security and data protection compliance.

Skills

Microsoft Office

Microsoft Server

ITIL

Problem solving

Tools

Zeiss helpdesk

Job description

Carl Zeiss Ltd. is seeking an IT Support Analyst for a 6-month fixed-term contract in the UK. You will resolve software, hardware and network issues, working across local and remote sites.

Responsibilities include logging incidents in the Zeiss helpdesk, supporting IT infrastructure, and assisting with security and compliance. The role requires a proactive problem-solver with strong Microsoft technology knowledge.