IT Support & Systems Engineer - Remote & On-Site Tech

Carl Zeiss AG; Hartford; On-site; GBP 28,000 - 36,000; Full time

Job summary

ZEISS Ltd is seeking an IT Support Analyst to resolve issues with equipment and software, provide first- and second-line support to colleagues both locally and remotely, and contribute to ongoing process improvements with new technology.

You will log calls efficiently using the Zeiss helpdesk system, work with Microsoft Office and Server, adhere to ITIL and data protection standards, and support deployment and maintenance across UK sites.

Qualifications

• Experience in an IT support/helpdesk environment.
• Knowledge of Windows OS and Windows Server environments.
• Familiarity with ITIL processes and data protection requirements.
• Ability to support colleagues locally and remotely.

Responsibilities

• Efficiently log support calls using the Zeiss helpdesk system.
• Provide 1st- and 2nd-line technical support in Software, Hardware and Network areas for local and remote colleagues.
• Liaise with internal and external support organisations.
• Deploy machines and install software as required.
• Travel to remote UK sites; work toward a full UK driving license.
• Support the Senior Support Analyst with IT infrastructure.
• Ensure compliance with Data Protection legislation and security standards.

Skills

IT Support

First- & Second-line Support

Microsoft Office

Microsoft Server

ITIL Certification

Project Management

Travel Flexibility

Data Protection

IT Security

Zeiss Helpdesk

Tools

Zeiss Helpdesk

Job description

ZEISS Ltd is seeking an IT Support Analyst to resolve issues with equipment and software, provide first- and second-line support to colleagues both locally and remotely, and contribute to ongoing process improvements with new technology.

You will log calls efficiently using the Zeiss helpdesk system, work with Microsoft Office and Server, adhere to ITIL and data protection standards, and support deployment and maintenance across UK sites.