IT Support Analyst

Manpower UK; Cambourne; On-site; GBP 25,000 - 32,000; Part time

Job summary

ZEISS is seeking an IT Support Analyst to join the UK IT team in Cambourne. This role focuses on first- and second-line support while broadening technical skills across infrastructure, projects, and business technology.

Based from the Cambourne office, you will troubleshoot hardware, software, and network issues, support deployments, and contribute to IT improvements and security compliance. This is a 6-month fixed-term contract with potential for progression into Infrastructure or Systems roles.

Qualifications

• 2+ years' experience in an IT Support, Service Desk, or Desktop Support role.
• Strong knowledge of Microsoft Windows and Microsoft Office.
• Experience supporting hardware, software, and networking issues.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

Responsibilities

• Deliver first- and second-line IT support to users across the business.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve support tickets effectively.
• Support device deployments, software installations, and user onboarding.
• Assist with IT infrastructure activities and system improvements.
• Contribute to IT projects and continuous improvement initiatives.
• Support IT security, governance, and compliance requirements.

Skills

IT Support

Windows OS

Microsoft Office

Troubleshooting

Communication

ITIL

Tools

Active Directory

Microsoft Server

Job description

IT Support Analyst

Location: Cambourne, Cambridge
6-Month Fixed-Term Contract

Looking for a role that offers more than just service desk support?

Our client, ZEISS, is seeking an IT Support Analyst to join their UK IT team. This is an excellent opportunity for an IT support professional looking to broaden their technical skills across infrastructure, projects, systems support, and business technology.

Working from the Cambourne office, you'll provide first- and second-line support to users across the business while supporting IT improvements, infrastructure activities, and technology projects.

Why Join?

• Exposure to infrastructure, projects, and IT operations.
• Opportunity to develop beyond traditional service desk support.
• Work for a globally recognised technology organisation.
• Gain experience across Microsoft technologies, networking, and security.
• Build a foundation for future progression into Infrastructure or Systems-focused roles.

Key Responsibilities

• Deliver first- and second-line IT support to users across the business.
• Troubleshoot hardware, software, and network issues.
• Manage and resolve support tickets effectively.
• Support device deployments, software installations, and user onboarding.
• Assist with IT infrastructure activities and system improvements.
• Contribute to IT projects and continuous improvement initiatives.
• Support IT security, governance, and compliance requirements.

What We're Looking For

• 2+ years' experience in an IT Support, Service Desk, or Desktop Support role.
• Strong knowledge of Microsoft Windows and Microsoft Office.
• Experience supporting hardware, software, and networking issues.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Exposure to Microsoft Server environments would be advantageous.
• Knowledge of ITIL or service management principles is beneficial.
• A full UK driving licence is preferred due to occasional travel requirements.

Interested?

If you're looking to take the next step in your IT career and gain exposure to a wider range of technologies and projects, we'd love to hear from you.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.