IT Support Analyst

Carl Zeiss Ltd.; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

Carl Zeiss Ltd. is seeking an IT Support Analyst for a 6-month fixed-term contract in the UK. You will resolve software, hardware and network issues, working across local and remote sites.

Responsibilities include logging incidents in the Zeiss helpdesk, supporting IT infrastructure, and assisting with security and compliance. The role requires a proactive problem-solver with strong Microsoft technology knowledge.

Qualifications

• Experience in IT support and incident management.
• Knowledge of Microsoft Office and Windows Server.
• ITIL certification or willingness to obtain.
• Ability to travel within the UK.

Responsibilities

• Provide first- and second-line IT support for software, hardware and network issues.
• Log and track incidents using the Zeiss helpdesk system.
• Collaborate with remote sites and internal teams to resolve problems.
• Support IT security and data protection compliance.

Skills

Microsoft Office

Microsoft Server

ITIL

Problem solving

Tools

Zeiss helpdesk

Job description

IT Support Analyst (6-Month FTC) Do you want to take on a new challenge? Welcome to ZEISS. ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas. ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

What you’ll be doing: You’ll be acting as a trusted partner within the business to support the development and implementation of improved processes often with the introduction of technology at ZEISS Ltd. We are looking for an IT Support Analyst to resolve issues with equipment and software, including technical problem-solving, investigation, auditing, financial awareness, coaching, mentoring, and operational support, while also contributing to a variety of day-to-day team responsibilities as required. Efficient logging of support calls using the Zeiss helpdesk system.

To provide first- and second-line technical support to colleagues (local and remote) in the following areas: Software, Hardware and Network. Liaising with internal and external support organisations. Extensive knowledge of Microsoft Office. Knowledge of Microsoft Server. Knowledge of or certification in ITIL and project management. Machine deployment and software installation. Ability to travel to remote sites, within the UK, as such we will ask that you work towards obtaining a full UK valid driving licence if you do not currently have one.

Supporting the Senior Support Analyst with the IT infrastructure. Compliance with and promotion of Data Protection legislation. Compliance with and promotion of Corporate and local security standards and principals. Membership of the IT Security community as an IT Security Engineer (where appropriate).

With motivation and passion, you’ll fit right in at ZEISS! We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.

Your ZEISS Recruiting Team: Kate Benyon, Lara Haslam, Suya Rolph.

Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.