IT Support Analyst — 6-Month FTC, Tech & Security Focus

ZEISS Group; Cambourne; On-site; GBP 26,000 - 34,000; Full time

Job summary

ZEISS Group in Cambourne, United Kingdom, is seeking an IT Support Analyst (6-Month FTC) to act as a trusted partner within the business, supporting the development and implementation of improved processes and technology. You will resolve issues with equipment and software while contributing to day-to-day team responsibilities.

The role involves logging calls, providing 1st/2nd line support for software, hardware, and networks, liaising with internal and external teams, and enabling deployment

Qualifications

• Experience providing first- and second-line IT support for software, hardware and networks.
• Extensive knowledge of Microsoft Office and Microsoft Server.
• ITIL certification or knowledge and exposure to project management.
• Ability to travel to remote UK sites and obtain a full UK driving license.

Responsibilities

• Log support calls using the Zeiss helpdesk system.
• Provide first- and second-line technical support to local and remote colleagues.
• Liaise with internal and external support organisations.
• Machine deployment and software installation.
• Support the Senior Support Analyst with IT infrastructure.
• Ensure compliance with Data Protection legislation.
• Promote corporate and local security standards.

Skills

Software support

Hardware support

Network

Microsoft Office

Microsoft Server

ITIL

Project management

Problem solving

Customer service

Education

ITIL certification

Tools

Zeiss helpdesk

Remote support tools

Job description

ZEISS Group in Cambourne, United Kingdom, is seeking an IT Support Analyst (6-Month FTC) to act as a trusted partner within the business, supporting the development and implementation of improved processes and technology. You will resolve issues with equipment and software while contributing to day-to-day team responsibilities.

The role involves logging calls, providing 1st/2nd line support for software, hardware, and networks, liaising with internal and external teams, and enabling deployment