IT Support Analyst

ZEISS Group; Cambourne; Presencial; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

ZEISS Group in Cambourne, United Kingdom, is seeking an IT Support Analyst (6-Month FTC) to act as a trusted partner within the business, supporting the development and implementation of improved processes and technology. You will resolve issues with equipment and software while contributing to day-to-day team responsibilities.

The role involves logging calls, providing 1st/2nd line support for software, hardware, and networks, liaising with internal and external teams, and enabling deployment

Formación

• Experience providing first- and second-line IT support for software, hardware and networks.
• Extensive knowledge of Microsoft Office and Microsoft Server.
• ITIL certification or knowledge and exposure to project management.
• Ability to travel to remote UK sites and obtain a full UK driving license.

Responsabilidades

• Log support calls using the Zeiss helpdesk system.
• Provide first- and second-line technical support to local and remote colleagues.
• Liaise with internal and external support organisations.
• Machine deployment and software installation.
• Support the Senior Support Analyst with IT infrastructure.
• Ensure compliance with Data Protection legislation.
• Promote corporate and local security standards.

Conocimientos

Software support

Hardware support

Network

Microsoft Office

Microsoft Server

ITIL

Project management

Problem solving

Customer service

Educación

ITIL certification

Herramientas

Zeiss helpdesk

Remote support tools

Descripción del empleo

Welcome to ZEISS.

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

IT Support Analyst (6-Month FTC)

Do you want to take on a new challenge?

Welcome to ZEISS.

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

What You'll Be Doing

You’ll be acting as a trusted partner within the business to support the development and implementation of improved processes often with the introduction of technology at ZEISS Ltd. We are looking for an IT Support Analyst to resolve issues with equipment and software, including technical problem-solving, investigation, auditing, financial awareness, coaching, mentoring, and operational support, while also contributing to a variety of day-to-day team responsibilities as required.

• Efficient logging of support calls using the Zeiss helpdesk system
• To provide first- and second-line technical support to colleagues (local and remote) in the following areas: Software, Hardware and Network
• Liaising with internal and external support organisations
• Extensive knowledge of Microsoft Office.
• Knowledge of Microsoft Server
• Knowledge of or certification in ITIL and project management
• Machine deployment and software installation
• Ability to travel to remote sites, within the UK, as such we will ask that you work towards obtaining a full UK valid driving license if you do not currently have one.
• Supporting the Senior Support Analyst with the IT infrastructure
• Compliance with and promotion of Data Protection legislation
• Compliance with and promotion of Corporate and local security standards and principals
• Membership of the IT Security community as an IT Security Engineer (where appropriate)

We want you!

With motivation and passion, you’ll fit right in at ZEISS!

We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.

Your ZEISS Recruiting Team

Kate Benyon, Lara Haslam, Suya Rolph