Customer Experience Advisor (Fixed-Term, 6 Months)

ZEISS Group; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

ZEISS Vision Care UK in Birmingham is seeking a Customer Care Advisor to join the Customer Care team at our 22 Gas Street facility. This role focuses on delivering first contact resolution and high customer satisfaction, acting as the first point of contact for customers and supporting colleagues across the business to meet KPIs.

The position is a 6-month fixed term contract, requiring prior customer service experience, strong communication skills, and the ability to work with Microsoft tools

Qualifications

• Experience in Customer Service.
• Proven track record delivering an excellent customer experience.
• Customer-centric approach with professional communication.
• Proficient with Microsoft tools and customer service platforms (e.g., Salesforce).
• Ability to commute to Birmingham facility.

Responsibilities

• Deliver best-in-class head office customer experience.
• Provide excellent customer service and meet annual KPIs.
• Resolve customer queries promptly and efficiently.
• Collaborate with the Customer Care team and other departments to achieve targets.

Skills

Customer Service

Customer-Centric Approach

Professional Communication

Digital Skills

Time Management

Salesforce

Microsoft Office

Education

Qualified Dispensing Optician

Tools

Salesforce

Microsoft Office

Job description

ZEISS Vision Care UK in Birmingham is seeking a Customer Care Advisor to join the Customer Care team at our 22 Gas Street facility. This role focuses on delivering first contact resolution and high customer satisfaction, acting as the first point of contact for customers and supporting colleagues across the business to meet KPIs.

The position is a 6-month fixed term contract, requiring prior customer service experience, strong communication skills, and the ability to work with Microsoft tools