IT Operations Analyst — Onsite 6-Month Contract

Systematix

Portsmouth

On-site

GBP 40,000 - 54,000

Full time

4 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Systematix is seeking an experienced IT Operations Analyst to support global IT infrastructure and end-user technology services for a Life Sciences client. The role covers second-line support, server and network administration, and manufacturing system assistance.

On-site six-month contract in South East England. The ideal candidate has an Associate degree or equivalent in IT, plus 4+ years in desktop support and IT operations, with strong Windows and Office skills and regulated-environment

Qualifications

Associate degree, diploma or equivalent qualification in Information Technology, Computer Science or a related discipline.
Current and relevant professional IT certification.
At least four years of experience providing second-line desktop and end-user support.
At least four years of experience supporting PC applications, operating systems, hardware and peripherals.
Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
Experience supporting desktop management tools, local servers and networked environments.
Ability to interpret technical documentation and use diagnostic tools to resolve hardware and software issues.
Experience supporting technology within a manufacturing, laboratory, Life Sciences or similarly regulated environment is an asset.
Understanding of backup, disaster recovery and IT risk-management practices.
Strong analytical, troubleshooting and decision-making skills.
Excellent follow-up, organizational and documentation skills.
Strong written and verbal communication skills.
Ability to work independently while contributing effectively within a team.
Willingness and ability to provide occasional out-of-hours and public holiday coverage.

Responsibilities

Provide second-line user and administrative support for IT systems, applications and infrastructure.
Diagnose and resolve hardware, software, operating system, network and peripheral-related issues.
Provide technical guidance to users and management regarding IT issues, requests and best practices.
Configure, install, deploy and support PCs and related peripherals.
Configure, deploy and support desktop management tools and services.
Implement and support network operating systems, infrastructure services and local server environments.
Support local manufacturing systems and associated business applications.
Perform routine maintenance and troubleshooting across relevant hardware, software and systems.
Monitor and complete daily backup activities in accordance with established procedures.
Develop and maintain desktop, server, backup and disaster recovery procedures.
Assist management with the development of desktop support and local server strategies.
Maintain knowledge of departmental applications and the broader PC/LAN computing environment.
Coordinate technology implementations, upgrades and rollouts.
Assist with equipment forecasting, planning and purchasing.
Perform system analysis and prepare utilization or operational reports as required.
Record incidents, requests and support activities accurately within the Service Desk system.
Identify opportunities to improve service quality, efficiency and operational effectiveness.
Support IT risk assessments and contribute to remediation activities.
Collaborate with global IT teams, vendors and business stakeholders to resolve technical and operational issues.
Provide occasional out-of-hours and public holiday support when required.