IT Support Analyst

Carl Zeiss AG; Hartford; Sur place; GBP 28 000 - 36 000; Plein temps

Résumé du poste

ZEISS Ltd is seeking an IT Support Analyst to resolve issues with equipment and software, provide first- and second-line support to colleagues both locally and remotely, and contribute to ongoing process improvements with new technology.

You will log calls efficiently using the Zeiss helpdesk system, work with Microsoft Office and Server, adhere to ITIL and data protection standards, and support deployment and maintenance across UK sites.

Qualifications

• Experience in an IT support/helpdesk environment.
• Knowledge of Windows OS and Windows Server environments.
• Familiarity with ITIL processes and data protection requirements.
• Ability to support colleagues locally and remotely.

Responsabilités

• Efficiently log support calls using the Zeiss helpdesk system.
• Provide 1st- and 2nd-line technical support in Software, Hardware and Network areas for local and remote colleagues.
• Liaise with internal and external support organisations.
• Deploy machines and install software as required.
• Travel to remote UK sites; work toward a full UK driving license.
• Support the Senior Support Analyst with IT infrastructure.
• Ensure compliance with Data Protection legislation and security standards.

Connaissances

IT Support

First- & Second-line Support

Microsoft Office

Microsoft Server

ITIL Certification

Project Management

Travel Flexibility

Data Protection

IT Security

Zeiss Helpdesk

Outils

Zeiss Helpdesk

Description du poste

You'll be acting as a trusted partner within the business to support the development and implementation of improved processes often with the introduction of technology at ZEISS Ltd. We are looking for an IT Support Analyst to resolve issues with equipment and software, including technical problem-solving, investigation, auditing, financial awareness, coaching, mentoring, and operational support, while also contributing to a variety of day-to-day team responsibilities as required.

• Efficient logging of support calls using the Zeiss helpdesk system
• To provide first- and second-line technical support to colleagues (local and remote) in the following areas: Software, Hardware and Network
• Liaising with internal and external support organisations
• Extensive knowledge of Microsoft Office.
• Knowledge of Microsoft Server
• Knowledge of or certification in ITIL and project management
• Machine deployment and software installation
• Ability to travel to remote sites, within the UK, as such we will ask that you work towards obtaining a full UK valid driving license if you do not currently have one.
• Supporting the Senior Support Analyst with the IT infrastructure
• Compliance with and promotion of Data Protection legislation
• Compliance with and promotion of Corporate and local security standards and principals
• Membership of the IT Security community as an IT Security Engineer (where appropriate)

We're looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what's possible. Who always strive to develop, accept responsibility, and take society into the future.

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas. ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.