IT Support & Systems Administrator

Next Level Business Services Inc.; Cambridge; On-site; GBP 46,000 - 65,000; Part time

Job summary

Next Level Business Services Inc. in Cambridge, UK, seeks an Administrator – Support & Operation for a 6‑month contract (Inside IR-35).

The role covers onsite/remote IT support across Windows, Mac, Linux, iOS, and Android, plus system administration, asset management, and end‑user training. The successful candidate will coordinate with vendors, manage hardware lifecycle, support new hires, and contribute to continuous improvement under CLIENT guidance.

Responsibilities

• Provide onsite and remote support for Windows, Mac OSX, Linux, iOS, and Android platforms.
• Reporting: Service Now & Reporting, Dashboard knowledge.
• Ensure MAC and Windows compatibility and integration across systems and services.
• New Hire Induction participation under CLIENT guidance.
• Tech refresh of eligible devices under CLIENT guidelines.
• User training and education on MAC and Windows systems and productivity tools.
• System Administration: installations, updates, configurations.
• Asset Management: inventory, license compliance, lifecycle management for MAC and Windows devices.
• Site Support: rack, network, power, server gear, supported by global IT teams.
• Print Support: support with MFP providers and client engineering.
• Telecom Support: TEAMs and meeting room infrastructure coordination.
• Hardware procurement: purchasing new hardware and ensuring fit with budget.
• Proactive Tech Refresh: forecast and recommend upgrades.
• User Onboarding: set up workstations and monitor New Hire list.
• User Offboarding/Terminations: asset return and wipe procedures.
• Asset Reconciliation: monthly verification and tool extraction.
• Incident Management: resolve IT incidents per processes.
• Application Support: knowledge of JIRA, Confluence, Service Now, MFA portals, Azure AD, AD, Exchange.
• Networking: basic networking concepts and remote access setup.
• Desktop Support: hardware replacements and non-standard device guidance.
• Continuous Improvement: evaluate and improve IT services.

Skills

Technical Support

Troubleshooting

New Hire Onboarding

Asset Management

Cross-Platform Systems

User Training

Incident Management

Documentation

Tools

JIRA

Confluence

ServiceNow

Azure Active Directory

Active Directory

Microsoft Exchange

Job description

Next Level Business Services Inc. in Cambridge, UK, seeks an Administrator – Support & Operation for a 6‑month contract (Inside IR-35).

The role covers onsite/remote IT support across Windows, Mac, Linux, iOS, and Android, plus system administration, asset management, and end‑user training. The successful candidate will coordinate with vendors, manage hardware lifecycle, support new hires, and contribute to continuous improvement under CLIENT guidance.