Information Technology Support Engineer

BioTalent; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology solutions company in Bournemouth is seeking an IT Support Engineer for a 6-month contract. The role involves providing day-to-day support to approximately 40 users, managing IT issues, and collaborating with senior stakeholders. The ideal candidate has a strong background in supporting IT infrastructure, including experience with iOS devices and Windows systems. Flexible scheduling includes occasional remote work.

Qualifications

• Experience supporting iOS devices and managing Intune MDM.
• Familiarity with ServiceNow for ticket management.
• Solid understanding of standard IT infrastructure and networks.

Responsibilities

• Provide day-to-day user support and resolve IT issues promptly.
• Support senior leadership with technical requests.
• Participate in office refits and new hardware installations.

Skills

User support

Troubleshooting

Communication skills

iOS device support

Technical documentation

Tools

Intune MDM

ServiceNow

Windows-based systems

Job description

BioTalent Bournemouth, England, United Kingdom

Information Technology Support Engineer

We are seeking a hands-on IT Support Engineer to assist with ongoing integration projects following a recent acquisition. This role will be based full-time at the Bournemouth office, supporting approximately 40 on-site users and collaborating closely with senior stakeholders.

Location: On-site – Bournemouth, Dorset

Contract: 6 months (potential for extension or permanent transition)

Start Date: January 2026 (flexible for earlier start)

Schedule: 5 days per week on-site, with occasional remote flexibility (1–2 days/week)

Key Responsibilities

• Provide day-to-day user support and resolve IT issues promptly.
• Support senior leadership with technical requests and system access.
• Participate in office refit projects and new hardware installations.
• Manage server decommissioning and configuration of replacement systems.
• Oversee mailbox and mobile phone migrations.
• Set up and distribute new iPhones to users.
• Create and maintain internal IT knowledge base articles.
• Proven experience supporting iOS devices and managing Intune MDM.
• Familiarity with ServiceNow for ticket management and trend tracking.
• Solid understanding of standard IT infrastructure, networks, and user support environments.
• Experience working with Windows-based laptops and systems (no Mac users).
• Strong troubleshooting, communication, and documentation skills.

Seniority level

• Associate

Employment type

• Contract

Job function & Industries

• Information Technology
• IT System Training and Support, IT Services, IT Consulting