IT Systems Engineer

Core-Asset Consulting Ltd; City of Edinburgh; Presencial; GBP 42.000 - 60.000; Jornada completa

Descripción de la vacante

Core-Asset Consulting Ltd is seeking an experienced IT Systems Engineer to join its IT team on a temporary basis. The role involves 2nd and 3rd line support, upgrades, and mentoring junior technicians while handling macOS and iOS devices.

You will engage with both technical and non-technical colleagues, contribute to IT security improvements, and ensure reliable infrastructure, with scope for extension.

Formación

• Experience managing large installations of macOS and iOS devices.
• Deep knowledge of macOS and iOS, and device management tools.
• Experience with Apple hardware management tools.
• Experience with Google Workspace.
• Experience running corporate networks and WiFi.
• Experience in a previous IT support role.
• Empathetic and patient communication with technical and non-technical colleagues.
• Interest in technology industry and commitment to IT security.

Responsabilidades

• Support the day-to-day running and optimisation of IT infrastructure.
• Provide 2nd and 3rd line support to the business, while mentoring and providing technical direction to support technicians.
• Manage and monitor internal systems and infrastructure to ensure availability and performance.
• Install, configure, test and maintain endpoints, operating systems, application software and system management tools.
• Maintain data security, backup and redundancy strategies.
• Write and maintain scripts to increase efficiency and reduce manual effort.
• Participate in design of information and operational support systems balancing business requirements with security needs.
• Maintain and optimise asset management processes and procurement.
• Maintain supplier relationships and assess alternatives as required.
• Oversee installation of new hardware and software.
• Provide training on internal systems to staff and oversee onboarding/offboarding.
• Produce and maintain documentation of IT systems and processes.

Conocimientos

macOS & iOS management

Google Workspace

Networks & WiFi

IT support

Communication & empathy

IT security awareness

Herramientas

Jamf

Descripción del empleo

Job Description

Our client is looking to appoint an experienced IT Systems Engineer to join its IT team on a temporary basis.As well as business as usual activities, the team has upgrades and new projects on its road map, so there may be scope to extend the assignment.You will assist and mentor support technicians, providing 2nd and 3rd line support to the business.You will deal with both technical and non-technical colleagues, so an understanding, empathetic and patient approach is important.

Skills/Experience

• Experience as a Systems Engineer, with commercial experience of managing large installations of macOS and iOS devices.
• In-depth knowledge of macOS and iOS, and experience with device management tools.
• Experience with Apple hardware management tools (ideally Jamf)
• Significant experience using Google Workspace
• Significant experience running corporate networks and WiFi.
• Experience in a previous IT support role.
• An understanding, empathetic and patient approach to working with both technical and non-technical colleagues.
• A proven interest in the technology industry and a commitment to improving IT security.

Core Responsibilities

• Support the day-to-day running and optimisation of IT infrastructure.
• Provide 2nd and 3rd line support to the business, while mentoring and providing technical direction to support technicians.
• Manage and monitor internal systems and infrastructure to ensure availability and performance.
• Install, configure, test and maintain endpoints, operating systems, application software and system management tools.
• Maintain data security, backup and redundancy strategies.
• Write and maintain custom scripts to increase efficiency and reduce manual effort.
• Participate in the design of information and operational support systems, balancing business requirements with security needs.
• Maintain and optimise asset management processes and procurement.
• Maintain supplier relationships and assess alternative options as required.
• Oversee the installation of new hardware and software.
• Maintain the office network infrastructure, liaising with operations colleagues.
• Provide training on internal systems to staff and oversee on boarding and off boarding processes.
• Produce and maintain documentation of IT systems and processes.
• Contribute continual improvements to management processes.

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.