Technical Support Administrator

Next Level Business Services Inc.; Cambridge; On-site; GBP 46,000 - 65,000; Part time

Job summary

Next Level Business Services Inc. in Cambridge, UK, seeks an Administrator – Support & Operation for a 6‑month contract (Inside IR-35).

The role covers onsite/remote IT support across Windows, Mac, Linux, iOS, and Android, plus system administration, asset management, and end‑user training. The successful candidate will coordinate with vendors, manage hardware lifecycle, support new hires, and contribute to continuous improvement under CLIENT guidance.

Responsibilities

• Provide onsite and remote support for Windows, Mac OSX, Linux, iOS, and Android platforms.
• Reporting: Service Now & Reporting, Dashboard knowledge.
• Ensure MAC and Windows compatibility and integration across systems and services.
• New Hire Induction participation under CLIENT guidance.
• Tech refresh of eligible devices under CLIENT guidelines.
• User training and education on MAC and Windows systems and productivity tools.
• System Administration: installations, updates, configurations.
• Asset Management: inventory, license compliance, lifecycle management for MAC and Windows devices.
• Site Support: rack, network, power, server gear, supported by global IT teams.
• Print Support: support with MFP providers and client engineering.
• Telecom Support: TEAMs and meeting room infrastructure coordination.
• Hardware procurement: purchasing new hardware and ensuring fit with budget.
• Proactive Tech Refresh: forecast and recommend upgrades.
• User Onboarding: set up workstations and monitor New Hire list.
• User Offboarding/Terminations: asset return and wipe procedures.
• Asset Reconciliation: monthly verification and tool extraction.
• Incident Management: resolve IT incidents per processes.
• Application Support: knowledge of JIRA, Confluence, Service Now, MFA portals, Azure AD, AD, Exchange.
• Networking: basic networking concepts and remote access setup.
• Desktop Support: hardware replacements and non-standard device guidance.
• Continuous Improvement: evaluate and improve IT services.

Skills

Technical Support

Troubleshooting

New Hire Onboarding

Asset Management

Cross-Platform Systems

User Training

Incident Management

Documentation

Tools

JIRA

Confluence

ServiceNow

Azure Active Directory

Active Directory

Microsoft Exchange

Job description

Job Title: Administrator – Support & Operation

Location: Cambridge, UK 5 day work from office

Employment Type - Only Contract - 6 Months (Inside IR-35)

Roles and Responsibility

• Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms. This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations. This also includes coordination with the OEM vendor for warranty laptops/ desktops.
• Reporting : Service Now & Reporting, Dashboard Knowledge
• Cross-Platform Compatibility: Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
• New Hire Induction: Ensure active participation in New Hire indication program under the guidance of CLIENT.
• Tech Refresh: Execute Tech refresh of eligible devices in line with CLIENT guidelines.
• User Training and Education: Conducting user training sessions and creating educational resources to enhance users' proficiency with MAC and Windows systems, applications, and productivity tools. This helps users leverage technology effectively and reduce reliance on IT support for common tasks.
• System Administration: Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations. This ensures that systems are up-to-date, secure, and optimized for performance.
• Asset Management: Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
• Site Support: Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.
• Print Support: Partner with MFP providers and EPE / client engineering to support site print service
• Telecom Support: The vendor resource will partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.
• Hardware procurement: Purchasing new hardware and ensuring that it meets the organization's needs and budget according to the forecast.
• Proactive Tech Refresh: Forecast of tech refresh count and socialize with CLIENT leadership, must monitor the performance of hardware and recommend upgrades as necessary to ensure that it meets the organization's evolving needs.
• User Onboarding :: Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations as per established process at CLIENT. Proactively monitor the New Hire list for next week and plan readiness, Raise Shipping Requests for remote locations.
• User Offboarding/Terminations: Follow up with Terms user and collect the Equipment. Provide Equipment Return instructions to Term users. Wipe-out of repurposed assets (Only Eligible assets), System Processing (Drive removal), Collaborate with the vendor for quarterly asset disposal.
• Asset Reconciliation: Perform Monthly Asset verification (Cycle Count) and Extraction of assets from various tools Based on established procedure in CLIENT
• Incident Management: Responding to and resolving IT incidents reported by end users, as per established processes at CLIENT.
• Application Support: Should have knowledge or willingness to be trained on responding to issues related to Enterprise and Business Application such as but not limited to JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory , Active Directory, Microsoft Exchange (Hybrid), Understanding of the Cloud Applications Vs. On Prem, Office – 365 apps.
• Networking: Should have knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
• Desktop Support – Should have knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.

Continuous Improvement: Continuously evaluating and improving IT services and processes, based on user feedback and industry