IT Support Associate

Cpl Life Sciences; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading staffing firm in the United Kingdom is seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees. You will resolve hardware, software, and network issues across Windows, macOS, and Linux systems while maintaining excellent customer service. The ideal candidate has over 3 years of support experience, strong troubleshooting skills, and the ability to manage a high volume of requests in a fast-paced environment. Apply now to join this dynamic team.

Qualifications

• 3+ years’ experience supporting Windows, Mac, and Linux operating systems in a corporate setting.
• Excellent communication, multitasking, and customer service skills.
• Strong troubleshooting ability across multiple OS platforms.

Responsibilities

• Provide day-to-day technical support to corporate end users.
• Diagnose and resolve Windows, macOS, and Linux issues.
• Document and track customer interactions in the ticketing system.

Skills

Technical support experience

Customer service skills

Multitasking skills

Education

Associate degree in Computer Science

Bachelor’s degree in Computer Science

Tools

Windows

macOS

Linux

Ticketing systems

Job description

Contract: 6 months (with potential extension)

Job Summary

We’re seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees in a fast-paced, global environment. You’ll be the first point of contact for technical service requests—resolving hardware, software, and network issues across Windows, macOS, and Linux systems.

The ideal candidate is customer-focused, adaptable, and highly organized, capable of maintaining productivity and quality while managing a high volume of support requests.

Key Responsibilities

• Provide day-to-day technical support to corporate end users via chat, phone, and ticketing systems.
• Diagnose and resolve Windows, macOS, and Linux issues.
• Document and track customer interactions accurately in the ticketing system.
• Support both onsite and remote users, including AV and teleconferencing setup assistance.
• Follow standard operating procedures (SOPs) and contribute to knowledge base improvements.
• Escalate complex issues and system outages as needed to minimize downtime.
• Maintain punctuality and flexibility with shifts, including occasional weekends or holidays.

Typical Day in the Role

• Provide onsite and remote IT support to employees at the London office.
• Manage helpdesk tickets and perform hands-on troubleshooting.
• Collaborate with global IT and infrastructure teams to ensure seamless support coverage.

Candidate Profile

Top 3 Must-Have Skills

• 3+ years’ experience supporting Windows, Mac, and Linux operating systems in a corporate setting.
• 3+ years’ experience in a helpdesk or desk-side support role.
• Excellent communication, multitasking, and customer service skills.

Basic Qualifications

• Strong troubleshooting ability across multiple OS platforms.
• Experience supporting end users both onsite and remotely.
• Proven ability to explain technical issues clearly to non-technical users.
• Ability to work independently and as part of a team in a high-volume environment.
• High school diploma or equivalent; Associate degree in Computer Science or related field preferred.

Preferred Qualifications

• Bachelor’s degree in Computer Science or IT-related field.
• Certifications such as Microsoft MCSE, MCITP, or equivalent (Active Directory experience).
• Advanced Linux systems administration skills.
• ITIL Foundation Certification (preferred).

Seniorities and Metadata

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: Technology, Information and Media

If you are interested please apply or send your CV to [e-mail]