IT Systems Administrator

SoCode Limited; Cambridgeshire and Peterborough; Hybrid; GBP 38,000 - 52,000; Full time

Job summary

SoCode Limited in Cambridge is seeking a Systems Administrator to manage a hybrid IT environment spanning on-premise and cloud services. You will work with infrastructure colleagues, support technicians and stakeholders to keep systems secure, resilient and fit for purpose.

You will act as a senior technical escalation point, mentor junior team members and contribute to the ongoing improvement of IT services and processes, including Microsoft 365, Entra ID and Intune.

Qualifications

• Responsibilities include managing both on-premise and cloud environments.
• Experience with Microsoft 365 services and governance is expected.
• Ability to troubleshoot complex issues and provide escalation support.

Responsibilities

• Support and maintain virtual and physical infrastructure environments.
• Administer server, storage and network systems.
• Configure and manage backup solutions.
• Manage endpoint deployments and device administration.
• Maintain system security, performance and compliance standards.
• Oversee asset management, hardware auditing and software licensing compliance.
• Support and administer Microsoft 365 services.
• Manage Entra ID and Intune environments.
• Assist with endpoint management and security policy implementation.
• Act as escalation point for complex incidents.
• Troubleshoot workstation, hardware and software issues.
• Support business applications and bespoke systems.
• Perform root-cause analysis and resolution of infrastructure issues.
• Diagnose networking, wireless and connectivity problems.
• Review, test and deploy software updates and patches.
• Maintain technical documentation and procedures.
• Participate in infrastructure improvement projects.
• Research emerging technologies and best practices.

Skills

System administration

Microsoft 365

Cloud services

Second-line support

Tools

Microsoft 365

Microsoft Entra ID

Intune

Exchange Online

SharePoint Online

Teams

Job description

Systems Administrator

4 Days On-Site / Hybird

Cambridge

The Opportunity

As Systems Administrator, you will be responsible for the management, maintenance and support of a hybrid IT environment spanning on-premise and cloud-based services. You'll work closely with infrastructure colleagues, support technicians and key stakeholders to ensure systems remain secure, resilient and fit for purpose.

You'll also act as a senior technical escalation point, mentor junior members of the team and contribute to the ongoing improvement of IT services and processes.

Key Responsibilities

Infrastructure & Systems Administration

• Support and maintain virtual and physical infrastructure environments.
• Administer and manage server, storage and network systems.
• Configure and manage backup solutions.
• Manage endpoint deployments and device administration.
• Maintain system security, performance and compliance standards.
• Oversee asset management, hardware auditing and software licensing compliance.

Microsoft 365 & Cloud Services

• Support and administer Microsoft 365 services.
• Manage Microsoft Entra ID and Intune environments.
• Support Exchange Online, SharePoint Online and Microsoft Teams.
• Assist with endpoint management and security policy implementation.

Second-Line Technical Support

• Act as an escalation point for complex technical incidents.
• Troubleshoot advanced workstation, hardware and software issues.
• Support specialist business applications and bespoke systems.
• Perform root-cause analysis and resolution of infrastructure-related issues.
• Diagnose networking, wireless and connectivity problems.

Application & Patch Management

• Review, test and deploy software updates and patches.
• Ensure applications remain secure and operational.
• Maintain technical documentation and operational procedures.

Projects & Continuous Improvement

• Participate in infrastructure improvement projects.
• Research emerging technologies and recommend best practices.
• Collaborate with external partners and wider technology teams.