IT Support Specialist — Windows & Microsoft 365

Intesa Sanpaolo; City Of London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Intesa Sanpaolo London Branch is seeking a capable IT Support professional to help operate the local IT environment. You will deliver end-user support across hardware, software and devices, manage configurations, and ensure timely resolution of incidents.

The role involves maintaining documentation and collaborating with external teams. The ideal candidate has 2–3 years in IT support, a degree in Computer Science or IT, and strong Microsoft 365 experience.

Qualifications

• 2–3 years of IT support experience required.
• Bachelor's degree in Computer Science or IT.
• Experience with Microsoft 365 and Office 365 deployment.
• Proficient with Windows OS and Hyper-V.
• Familiar with ticketing systems and hardware diagnostics.
• Excellent English (B2+); another European language is a plus.

Responsibilities

• Provide technical assistance to end-users on computer systems, software and hardware.
• Manage laptops, desktops, mobile devices and IT equipment.
• Install, configure and maintain workstations and standard software.
• Monitor, manage, and escalate tickets.
• Troubleshoot hardware and software issues.
• Support printers, servers, and AV technologies.
• Maintain IT documentation and inventory records.
• Coordinate with third-level support and external providers.

Skills

IT support

Microsoft 365

Windows OS

Ticketing systems

Mobile device support

Hardware diagnostics

Infrastructure support

English proficiency

Education

Bachelor's degree in Computer Science / IT

Tools

Windows Hyper-V

Job description

Intesa Sanpaolo London Branch is seeking a capable IT Support professional to help operate the local IT environment. You will deliver end-user support across hardware, software and devices, manage configurations, and ensure timely resolution of incidents.

The role involves maintaining documentation and collaborating with external teams. The ideal candidate has 2–3 years in IT support, a degree in Computer Science or IT, and strong Microsoft 365 experience.