IT Support Engineer - UK & Ireland

Sungrow Europe; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

Sungrow Europe seeks a skilled IT Support Specialist to join their team in Milton Keynes, UK. The role involves providing hybrid Level 1 and Level 2 IT support to end-users, managing compliance of company devices through Microsoft Intune, and ensuring robust cybersecurity measures.

The ideal candidate will have 2-5 years of IT support experience and be well-versed in Microsoft 365 and ITSM tools like Jira and Zendesk.

With a focus on renewable energy, this position offers a dynamic work environment prioritized on innovation.

Qualifications

• 2‑5 years of experience in a combined Level 1 and Level 2 IT support role.
• Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
• Hands‑on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
• Fluency in English (C1) is required, or Chinese (not mandatory).
• Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
• A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
• ITIL Foundation certification is considered an advantage.

Responsibilities

• Deliver hybrid Level 1 and Level 2 IT support to end‑users in the UK office.
• Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
• Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
• Collaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.
• Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
• Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
• Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.

Job description

Role Overview

We’re thrilled to introduce a key role that connects cutting‑edge technology with seamless user experience for our UK operations.

Responsibilities

• Deliver hybrid Level 1 and Level 2 IT support to end‑users in the UK office.
• Administer company devices and ensure compliance through Microsoft Intune, managing patches and configurations.
• Implement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.
• Collaborate with regional IT teams to align local operations with global standards and support cross‑site initiatives.
• Manage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.
• Act as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.
• Provide user guidance, basic IT training, and maintain accurate knowledge base documentation.

Qualifications

• 2‑5 years of experience in a combined Level 1 and Level 2 IT support role.
• Demonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.
• Hands‑on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.
• Fluency in English (C1) is required, or Chinese (not mandatory).
• Experience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.
• A sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.
• ITIL Foundation certification is considered an advantage.

Benefits

Join a dynamic IT team at the heart of our operations in UK & Ireland, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce.

Company

We are a green tech company focused on Clean Power for All, committed to renewable energy solutions worldwide.