End-User IT Support Specialist

Intesa Sanpaolo Group; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Intesa Sanpaolo London Branch is seeking an IT Support Analyst to help maintain the local IT environment and provide end-user assistance. You will manage hardware, software, and devices, install workstations, and monitor tickets to ensure timely resolution of incidents.

You will join the Information Technology Department and collaborate with global teams, supporting printers, servers, and AV technologies. A 2–3 year background in IT support and a IT-related degree are preferred.

Qualifications

• 2–3 years of experience in IT support are required.
• Bachelor's degree in Computer Science, Information Technology or related discipline
• Microsoft technologies and Microsoft 365 applications
• Windows operating systems and Windows Hyper-V
• Office 365 deployment and support
• Ticketing systems
• Android and iOS device support
• Computer hardware diagnostics and maintenance
• Infrastructure support including printers and servers
• English language proficiency at B2 level or above
• Knowledge of an additional European language is a plus.

Responsibilities

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues
• Manage and support laptops, desktop devices, mobile phones and IT equipment
• Install, configure and maintain workstations, operating systems and standard software packages
• Monitor and manage tickets, ensuring timely follow-up and escalation
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner
• Support printers, servers and related IT services
• Maintain meeting room and audio/video conferencing technologies
• Update and mantein technical documentation and IT inventory records
• Coordinate with third-level support teams and external providers.

Skills

Microsoft technologies

Microsoft 365

Windows OS

Office 365

Ticketing systems

Android/iOS support

Hardware diagnostics

Infrastructure support

English B2

Additional language a plus

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Hyper-V

Job description

Intesa Sanpaolo London Branch is seeking an IT Support Analyst to help maintain the local IT environment and provide end-user assistance. You will manage hardware, software, and devices, install workstations, and monitor tickets to ensure timely resolution of incidents.

You will join the Information Technology Department and collaborate with global teams, supporting printers, servers, and AV technologies. A 2–3 year background in IT support and a IT-related degree are preferred.