IT Support Specialist Analyst

Intesa Sanpaolo; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Intesa Sanpaolo London Branch is seeking a capable IT Support professional to join its Information Technology Department. You will provide end-user assistance, manage devices and IT equipment, and contribute to maintaining the local IT environment and documentation.

Ideal candidates have 2–3 years of IT support experience, a relevant bachelor's degree, and solid knowledge of Windows OS, Microsoft 365, and ticketing systems.

Qualifications

• 2–3 years of IT support experience.
• Bachelor's degree in Computer Science or IT.
• Experience with Windows OS and Microsoft 365.
• Proficient with ticketing systems and end-user support.
• English level at B2 or higher.

Responsibilities

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues.
• Manage and support laptops, desktop devices, mobile phones and IT equipment.
• Install, configure and maintain workstations, operating systems and standard software packages.
• Monitor and manage tickets, ensuring timely follow-up and escalation.
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner.
• Support printers, servers and related IT services.
• Maintain meeting room and audio/video conferencing technologies.
• Update and maintain technical documentation and IT inventory records.
• Coordinate with third-level support teams and external providers.

Skills

IT support

Windows OS

Office 365

Ticketing systems

Mobile devices

Hardware diagnostics

Printers & servers

English B2

Education

Bachelor's degree in Computer Science or IT

Tools

Hyper-V

Job description

You will join the Information Technology Department of Intesa Sanpaolo London Branch, supporting the daily operation of the local IT environment. You will be responsible for providing technical assistance to end users, maintaining workplace technology and IT equipment, supporting infrastructure components, and ensuring the timely resolution of hardware and software issues. You will also contribute to technical documentation and the smooth operation of business‑critical IT services.

What you’ll be doing

Key responsabilities will be:

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues
• Manage and support laptops, desktop devices, mobile phones and IT equipment
• Install, configure and maintain workstations, operating systems and standard software packages
• Monitor and manage tickets, ensuring timely follow-up and escalation
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner
• Support printers, servers and related IT services
• Maintain meeting room and audio/video conferencing technologies
• Update and mantein technical documentation and IT inventory records
• Coordinate with third-level support teams and external providers.

Who we are looking for

• 2–3 years of experience in IT support are required
• Bachelor's degree in Computer Science, Information Technology or related discipline
• Microsoft technologies and Microsoft 365 applications
• Windows operating systems and Windows Hyper‑V
• Office 365 deployment and support
• Ticketing systems
• Android and iOS device support
• Computer hardware diagnostics and maintenance
• Infrastructure support including printers and servers
• English language proficiency at B2 level or above
• Knowledge of an additional European language is a plus.

About us

We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!

With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.

The IMI Corporate & Investment Banking Division is a global partner for Corporate, Public Finance and Financial Institutions clients. Committed to supporting the economy in the countries in which it operates, it stands out for its historical presence in financial markets and its extensive and innovative offer

Join an international and innovative Group. Don't wait for the future, choose it!

#sharingfuture

We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/2006, 215/03 and 216/03.