IT Support Specialist - Windows & MS 365 Expert

Intesa Sanpaolo; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Intesa Sanpaolo London Branch is seeking a capable IT Support professional to join its Information Technology Department. You will provide end-user assistance, manage devices and IT equipment, and contribute to maintaining the local IT environment and documentation.

Ideal candidates have 2–3 years of IT support experience, a relevant bachelor's degree, and solid knowledge of Windows OS, Microsoft 365, and ticketing systems.

Qualifications

• 2–3 years of IT support experience.
• Bachelor's degree in Computer Science or IT.
• Experience with Windows OS and Microsoft 365.
• Proficient with ticketing systems and end-user support.
• English level at B2 or higher.

Responsibilities

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues.
• Manage and support laptops, desktop devices, mobile phones and IT equipment.
• Install, configure and maintain workstations, operating systems and standard software packages.
• Monitor and manage tickets, ensuring timely follow-up and escalation.
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner.
• Support printers, servers and related IT services.
• Maintain meeting room and audio/video conferencing technologies.
• Update and maintain technical documentation and IT inventory records.
• Coordinate with third-level support teams and external providers.

Skills

IT support

Windows OS

Office 365

Ticketing systems

Mobile devices

Hardware diagnostics

Printers & servers

English B2

Education

Bachelor's degree in Computer Science or IT

Tools

Hyper-V

Job description

Intesa Sanpaolo London Branch is seeking a capable IT Support professional to join its Information Technology Department. You will provide end-user assistance, manage devices and IT equipment, and contribute to maintaining the local IT environment and documentation.

Ideal candidates have 2–3 years of IT support experience, a relevant bachelor's degree, and solid knowledge of Windows OS, Microsoft 365, and ticketing systems.