IT Support Specialist Analyst

Intesa Sanpaolo Group; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Intesa Sanpaolo London Branch is seeking an IT Support Analyst to help maintain the local IT environment and provide end-user assistance. You will manage hardware, software, and devices, install workstations, and monitor tickets to ensure timely resolution of incidents.

You will join the Information Technology Department and collaborate with global teams, supporting printers, servers, and AV technologies. A 2–3 year background in IT support and a IT-related degree are preferred.

Qualifications

• 2–3 years of experience in IT support are required.
• Bachelor's degree in Computer Science, Information Technology or related discipline
• Microsoft technologies and Microsoft 365 applications
• Windows operating systems and Windows Hyper-V
• Office 365 deployment and support
• Ticketing systems
• Android and iOS device support
• Computer hardware diagnostics and maintenance
• Infrastructure support including printers and servers
• English language proficiency at B2 level or above
• Knowledge of an additional European language is a plus.

Responsibilities

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues
• Manage and support laptops, desktop devices, mobile phones and IT equipment
• Install, configure and maintain workstations, operating systems and standard software packages
• Monitor and manage tickets, ensuring timely follow-up and escalation
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner
• Support printers, servers and related IT services
• Maintain meeting room and audio/video conferencing technologies
• Update and mantein technical documentation and IT inventory records
• Coordinate with third-level support teams and external providers.

Skills

Microsoft technologies

Microsoft 365

Windows OS

Office 365

Ticketing systems

Android/iOS support

Hardware diagnostics

Infrastructure support

English B2

Additional language a plus

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Hyper-V

Job description

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You will join the Information Technology Department of Intesa Sanpaolo London Branch, supporting the daily operation of the local IT environment. You will be responsible for providing technical assistance to end users, maintaining workplace technology and IT equipment, supporting infrastructure components, and ensuring the timely resolution of hardware and software issues. You will also contribute to technical documentation and the smooth operation of business-critical IT services.

What you’ll be doing

Key responsabilities will be:

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues
• Manage and support laptops, desktop devices, mobile phones and IT equipment
• Install, configure and maintain workstations, operating systems and standard software packages
• Monitor and manage tickets, ensuring timely follow-up and escalation
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner
• Support printers, servers and related IT services
• Maintain meeting room and audio/video conferencing technologies
• Update and mantein technical documentation and IT inventory records
• Coordinate with third-level support teams and external providers.

Who we are looking for

If you want to take the next step in your career and progress your passion and you possess the following qualities, apply and join our team:

• 2–3 years of experience in IT support are required
• Bachelor's degree in Computer Science, Information Technology or related discipline
• Microsoft technologies and Microsoft 365 applications
• Windows operating systems andWindows Hyper-V
• Office 365 deployment and support
• Ticketing systems
• Android and iOS device support
• Computer hardware diagnostics and maintenance
• Infrastructure support including printers and servers
• English language proficiency at B2 level or above
• Knowledge of an additional European language is a plus.

About us

We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story!

With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered.

The IMI Corporate & Investment Banking Division is a global partner for Corporate, Public Finance and Financial Institutions clients. Committed to supporting the economy in the countries in which it operates, it stands out for its historical presence in financial markets and its extensive and innovative offer

Join an international and innovative Group. Don't wait for the future, choose it!

#sharingfuture

We guarantee an inclusive and equal environment. We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/2006, 215/03 and 216/03.

For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A.as Data Controller. We invite you to review the dedicated Privacy Information Notic e for more details.