IT Support Specialist: Windows & Microsoft 365, Office-Based

The Private Office LLP; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Bonus scheme

35h/week

25–26 holidays

Private Healthcare

Group Income Protection

Life Assurance

Eye Care

Wellbeing programme

Bike to Work

Professional qualifications support

Job summary

The Private Office LLP is seeking an IT Support Associate to join a small, high performing team in a regulated financial-services environment. You will own incidents and service requests, support onboarding/offboarding, and assist with devices, networks and collaboration tools across London, Leeds and Bath offices.

The role is office-based with travel to Leeds and London as needed. Ideal candidates have 1–2 years in IT service desk roles, hands-on Windows and Microsoft 365 experience, and a

Qualifications

• Hands-on experience in an IT service desk or end-user support role.
• Practical experience with Windows devices and Microsoft 365 apps.
• Experience building and deploying Windows laptops and devices.
• Knowledge of Entra ID/Azure, MFA, and identity administration.
• Ability to diagnose common hardware, software, connectivity, printing and auth issues.
• Clear written and verbal communication and documentation skills.
• Ability to follow documented processes and manage risk with evidence.

Responsibilities

• Install, configure, maintain and support computer systems, Microsoft 365 services and user devices.
• Act as first contact for IT incidents, diagnose and resolve remotely or in person.
• Support onboarding/offboarding and access provisioning.
• Prepare and deploy laptops, devices and collaboration tech; manage assets.
• Support network connectivity and collaboration platforms; escalate as needed.
• Support 3CX, handsets, extensions and call routing.
• Assist with Teams meetings and meeting-room technology.
• Assist with cyber security, device compliance and patching.
• Rollout and test new IT services and technologies.
• Create knowledge articles and user guidance to improve service delivery.
• Build relationships with colleagues and third-party providers.
• Participate in ad hoc projects and audits.
• Travel to London/Leeds offices; travel expenses covered.

Skills

IT service desk

Windows devices

Azure AD

Troubleshooting

Communication

Education

CompTIA A+

Microsoft 365 Fundamentals

Azure Fundamentals

Security, Compliance & Identity Fundamentals

Tools

Jira

ManageEngine

UniFi

Mimecast

Huntress

3CX

Job description

The Private Office LLP is seeking an IT Support Associate to join a small, high performing team in a regulated financial-services environment. You will own incidents and service requests, support onboarding/offboarding, and assist with devices, networks and collaboration tools across London, Leeds and Bath offices.

The role is office-based with travel to Leeds and London as needed. Ideal candidates have 1–2 years in IT service desk roles, hands-on Windows and Microsoft 365 experience, and a