IT Support Specialist Analyst

Intesa Sanpaolo; City Of London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Intesa Sanpaolo London Branch is seeking a capable IT Support professional to help operate the local IT environment. You will deliver end-user support across hardware, software and devices, manage configurations, and ensure timely resolution of incidents.

The role involves maintaining documentation and collaborating with external teams. The ideal candidate has 2–3 years in IT support, a degree in Computer Science or IT, and strong Microsoft 365 experience.

Qualifications

• 2–3 years of IT support experience required.
• Bachelor's degree in Computer Science or IT.
• Experience with Microsoft 365 and Office 365 deployment.
• Proficient with Windows OS and Hyper-V.
• Familiar with ticketing systems and hardware diagnostics.
• Excellent English (B2+); another European language is a plus.

Responsibilities

• Provide technical assistance to end-users on computer systems, software and hardware.
• Manage laptops, desktops, mobile devices and IT equipment.
• Install, configure and maintain workstations and standard software.
• Monitor, manage, and escalate tickets.
• Troubleshoot hardware and software issues.
• Support printers, servers, and AV technologies.
• Maintain IT documentation and inventory records.
• Coordinate with third-level support and external providers.

Skills

IT support

Microsoft 365

Windows OS

Ticketing systems

Mobile device support

Hardware diagnostics

Infrastructure support

English proficiency

Education

Bachelor's degree in Computer Science / IT

Tools

Windows Hyper-V

Job description

Overview

You will join the Information Technology Department of Intesa Sanpaolo London Branch, supporting the daily operation of the local IT environment. You will be responsible for providing technical assistance to end users, maintaining workplace technology and IT equipment, supporting infrastructure components, and ensuring the timely resolution of hardware and software issues. You will also contribute to technical documentation and the smooth operation of business-critical IT services.

What you'll be doing

• Provide technical assistance and support to end-users regarding computer systems, software, and hardware issues
• Manage and support laptops, desktop devices, mobile phones and IT equipment
• Install, configure and maintain workstations, operating systems and standard software packages
• Monitor and manage tickets, ensuring timely follow-up and escalation
• Troubleshoot and resolve hardware and software problems in a timely and efficient manner
• Support printers, servers and related IT services
• Maintain meeting room and audio/video conferencing technologies
• Update and mantein technical documentation and IT inventory records
• Coordinate with third-level support teams and external providers

Who we are looking for

If you want to take the next step in your career and progress your passion and you possess the following qualities:

• 2-3 years of experience in IT support are required
• Bachelor's degree in Computer Science, Information Technology or related discipline
• Microsoft technologies and Microsoft 365 applications
• Windows operating systems and Windows Hyper-V
• Office 365 deployment and support
• Ticketing systems
• Android and iOS device support
• Computer hardware diagnostics and maintenance
• Infrastructure support including printers and servers
• English language proficiency at B2 level or above
• Knowledge of an additional European language is a plus

About us

We are the leading banking group in Italy and one of the Top Tier in Europe. Join us and be part of our successful story! With over 20 million customers in Italy and abroad, we are a true engine of sustainable growth, with a strong commitment to the environment and a tangible impact on society. People are our driving force. We take care of them and foster an inclusive culture where everyone feels valued and empowered. The IMI Corporate & Investment Banking Division is a global partner for Corporate, Public Finance and Financial Institutions clients. Committed to supporting the economy in the countries in which it operates, it stands out for its historical presence in financial markets and its extensive and innovative offer. Join an international and innovative Group. Don't wait for the future, choose it! #sharingfuture

We guarantee an inclusive and equal environment.

We will consider all applicants regardless of race, religion, sexual orientation, gender identity, marital status, national origin, age, disability, or any other protected category in compliance to D.lgs. 198/#####, 215/03 and 216/03.

For the evaluation of the application, the data will be processed by Intesa Sanpaolo S.p.A. as Data Controller. We invite you to review the dedicated Privacy Information Notice for more details.