IT Support Specialist

MyPetroCareer.com; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking an IT Support Specialist for a 12-month PAYE contract in Kingston Upon Thames. The role requires 5-7 years of experience in helpdesk support with both 1st and 2nd line activities. The ideal candidate will assist in ensuring smooth IT operations, provide technical support, and manage IT assets within a hybrid working environment. This is a fantastic opportunity for someone looking to develop their career in an engineering context.

Qualifications

• 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar.

Responsibilities

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues.
• Install, configure and maintain operating systems and software applications.
• Liaise with external providers for services.
• Participate in IT projects like upgrades and deployments.
• Prepare assets for new employees' onboarding.
• Maintain IT asset inventory and physical security.
• Manage administrative privileges and user access.
• Amend technical support documentation.
• Manage support requests in the ServiceNow help desk.

Skills

HW/SW troubleshooting

network protocols

SCCM

Active Directory

Cisco

MS365

Windows

Service Now

Education

HNC, HND or bachelor's degree or equivalent

Job description

New Job Opportunity – IT Support Specialist – Initial 12 Month PAYE Contract

Our Client has a requirement for an IT Support Specialist, who will be required to work on a Contract basis in Kingston Upon Thames, Surrey.

Profile: 5-7 years experience as 1st line helpdesk WITH 2nd level activities.

Hybrid work: after a few weeks of training office based (3 days office, 2 days home)

Contract Length: 12 month contract

Job Description

As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.

How can you support us? Here below your responsibilities

• Provide 1st and 2nd level IT support to end users resolving hardware and software issues
• Install configure and maintain operating systems and software application
• Liaise with external providers (printing, mobile and audio services)
• Participate in IT projects like upgrades, deployments and system improvements
• Prepare relevant assets to be ready for new employees’ onboarding and life cycle
• Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
• Manage administrative privileges, passwords and user access in line with control procedures and policies
• Amend technical support documentation to ensure guidance on errors and troubleshooting within the team
• Manage support requests, incidents and resolutions in the ServiceNow help desk

What are we looking for?

• Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar
• Education: HNC, HND or bachelor’s degree or equivalent
• Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco
• IT skills: MS365 , Windows and Service Now

At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an IT Support Specialist looking for new employment.

As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.