IT Support Manager (6m FTC) – Lead Cloud & Security

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 50,000 - 54,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd is seeking an experienced IT Support Manager to lead the IT support function from its Manchester office. The role is initially a 6-month fixed term contract with potential to move permanent, reporting to the CTO and overseeing the support team across cloud, infrastructure, networking and security.

You will drive service excellence, manage key technology suppliers, and provide third-line technical expertise.

Qualifications

• Proven experience leading IT Support, Service Desk or IT Operations teams.
• Strong Microsoft 365, Azure and infrastructure expertise.
• Experience with networking, cybersecurity, vendor management and IT operations.
• Knowledge of Cyber Essentials, ISO 27001, and IT security controls.

Responsibilities

• Lead and develop a high-performing IT Support team.
• Drive service delivery, SLAs, customer satisfaction and continuous improvement.
• Manage vendors, contracts and technology partners.
• Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.
• Own and maintain Cyber Essentials and support ISO 27001 compliance activities.

Skills

IT leadership

Vendor management

Cybersecurity

Microsoft 365

Azure

Tools

Microsoft 365

Azure

Networking

Job description

Career Choices Dewis Gyrfa Ltd is seeking an experienced IT Support Manager to lead the IT support function from its Manchester office. The role is initially a 6-month fixed term contract with potential to move permanent, reporting to the CTO and overseeing the support team across cloud, infrastructure, networking and security.

You will drive service excellence, manage key technology suppliers, and provide third-line technical expertise.