IT Support Manager: Lead Tech Team & Strategy

DCS Group (UK) Ltd; Banbury, Redditch; On-site; GBP 50,000 - 70,000; Full time

Job summary

DCS Group (UK) Ltd in Banbury is seeking an IT Support Manager to lead and develop a high‑performing IT support team. You will oversee day‑to‑day IT operations, drive high‑quality service, and shape IT policy and strategy across the business.

The role requires proven leadership of an IT support function, strong Microsoft 365/Azure and Windows/Linux knowledge, and hands‑on experience with endpoint management, networking, and security standards.

Qualifications

• Proven experience leading an IT support team.
• Experience in an IT service desk or support role.
• Strong knowledge of Microsoft 365 and Azure.
• Good Windows and Linux environments understanding (VMware, SQL, Networking).
• Hands-on with Microsoft Endpoint Manager and Windows desktop support.
• Understanding of cyber security standards and frameworks (e.g., Cyber Essentials, ISO27001).
• Excellent communication, problem-solving, and organisational skills.
• Strong understanding of IT governance, risk, and controls.

Responsibilities

• Lead and manage the IT support team, providing guidance, mentorship, and escalation support.
• Oversee day‑to‑day IT operations and ensure efficient resolution of technical issues.
• Drive high‑quality, user‑centric customer service, ensuring the IT function meets service level expectations.
• Maintain and develop internal IT procedures, policies, and technical standards.
• Support the deployment and maintenance of new IT systems, software, and services.
• Contribute to IT strategy and continuous improvement initiatives across the business.
• Oversee maintenance of IT infrastructure – Server networks, cloud platforms and data storage.
• Manage day-to-day running of the IT service desk – ensuring prompt resolution and high customer satisfaction.
• Monitor and address potential vulnerabilities working with external partners as needed.

Skills

IT leadership

IT service desk

Microsoft 365

Azure

Windows/Linux

Endpoint Manager

Networking

Cyber security

Tools

VMware

SQL

Windows Server

Job description

DCS Group (UK) Ltd in Banbury is seeking an IT Support Manager to lead and develop a high‑performing IT support team. You will oversee day‑to‑day IT operations, drive high‑quality service, and shape IT policy and strategy across the business.

The role requires proven leadership of an IT support function, strong Microsoft 365/Azure and Windows/Linux knowledge, and hands‑on experience with endpoint management, networking, and security standards.