IT SUPPORT MANAGER

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 50,000 - 54,000; Full time

Job summary

Career Choices Dewis Gyrfa Ltd is seeking an experienced IT Support Manager to lead the IT support function from its Manchester office. The role is initially a 6-month fixed term contract with potential to move permanent, reporting to the CTO and overseeing the support team across cloud, infrastructure, networking and security.

You will drive service excellence, manage key technology suppliers, and provide third-line technical expertise.

Qualifications

• Proven experience leading IT Support, Service Desk or IT Operations teams.
• Strong Microsoft 365, Azure and infrastructure expertise.
• Experience with networking, cybersecurity, vendor management and IT operations.
• Knowledge of Cyber Essentials, ISO 27001, and IT security controls.

Responsibilities

• Lead and develop a high-performing IT Support team.
• Drive service delivery, SLAs, customer satisfaction and continuous improvement.
• Manage vendors, contracts and technology partners.
• Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.
• Own and maintain Cyber Essentials and support ISO 27001 compliance activities.

Skills

IT leadership

Vendor management

Cybersecurity

Microsoft 365

Azure

Tools

Microsoft 365

Azure

Networking

Job description

£50,000 to £54,000 per year, 6 Month FTC

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

13/09/2026

About this job

IT Support Manager - 6 Month FTC Salary

• Up to £54,000 On-Site Requirement
• Manchester Office My Client is looking for an experienced IT Support Manager to lead the IT support function, reporting directly to the CTO. The role will initially be on a 6-Month Fixed Term basis
• with the potential to go Permanent.

This is a hands-on leadership role where you'll manage the support team, drive service excellence, oversee key technology suppliers, and provide third-line technical expertise across cloud, infrastructure, networking and security.

Key Responsibilities Lead and develop a high-performing IT Support team.

Drive service delivery, SLAs, customer satisfaction and continuous improvement.

Manage vendors, contracts and technology partners.

Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.

Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation meet business and regulatory requirements.

What We're Looking For Proven experience leading IT Support, Service Desk or IT Operations teams.

Strong Microsoft 365, Azure and infrastructure expertise.

Experience with networking, cybersecurity, vendor management and IT operations.

Knowledge of Cyber Essentials, ISO 27001, and IT security controls.

Excellent stakeholder engagement and problem-solving skills.

ITIL or relevant Microsoft/Cisco/CompTIA certifications are desirable.

Join a growing organisation where you'll have the opportunity to shape IT services, strengthen security and compliance, and make a real impact across the business.

The role will be based in their Manchester Office, with occasional travel to other key sites.