IT Service Manager

Maxwell Bond; Greater Manchester; On-site; GBP 49,500 - 60,500; Full time

Benefits offered by this job

Salary up to £55,000

25 days holidays + bank holidays

Bupa Healthcare CashPlan

Enhanced pension

Referral scheme

Job summary

A growing education and training leader in South Manchester seeks an IT Service Desk Manager. In this role, you'll oversee relationships with multiple IT suppliers, manage helpdesk operations, and drive improvements in service management processes. The ideal candidate has experience in a managed service provider environment and a strong understanding of cloud platforms like Azure. You'll enjoy a salary up to £55,000, 25 days of annual leave plus bank holidays, and a range of employee benefits in a collaborative environment.

Qualifications

• Proven experience working in a managed service provider environment or managing multiple IT suppliers.
• Strong understanding of cloud platforms and managing complex applications.
• Knowledge of IT service management and compliance frameworks is essential.

Responsibilities

• Own and manage relationships with multiple software and technology suppliers.
• Oversee end-to-end service delivery including helpdesk operations.
• Drive improvements in IT service management processes.

Skills

Experience in an MSP environment

Understanding of cloud platforms, particularly Azure

Knowledge of IT service management and security

Job description

Location: South Manchester - (3x a week on site)

Are you interested in joining a company with a genuinely positive purposes? We're working with a leader in the education and training sector that is experiencing strong, sustained growth. Technology plays a critical role in their success, and they are investing heavily in their IT function to support the next phase of the journey.

As their IT Service Desk Manager, you’ll be joining a close-knit IT team with real visibility and influence, working directly with the Head of IT and senior stakeholders. This is not a “keep the lights on” role — you’ll have the chance to shape IT services, improve how technology supports the business, and leave a clear footprint as the organisation scales.

What You’ll Do as IT Service Manager:

• Own and manage relationships with multiple software and technology suppliers, acting as the primary escalation point for IT service issues.
• Oversee end-to-end service delivery, including helpdesk operations, application support, and new-starter onboarding.
• Drive improvements in IT service management processes, ensuring consistency, efficiency, and quality of support.
• Provide guidance around security, compliance, and governance, supporting internal teams and external partners with technology integrations.
• Work collaboratively with senior stakeholders to align IT services with business needs and future growth.

What We’re Looking For:

• Proven experience working in a MSP environment or managing multiple IT suppliers.
• Strong understanding of cloud platforms, particularly Azure, and managing complex applications.
• Knowledge of IT service management, security, compliance frameworks, and the ability to drive process improvements.

What's in it for You:

• Salary up to £55,000 + Annual Salary Reviews
• 25 days holidays + bank holidays + additional day off for birthday
• South Manchester offices (The team are usually in 3-4x a week)
• Bupa Healthcare CashPlan, Enhanced pension + referral scheme

If you're an experienced IT Service Manager, looking to join a collaborative business who invest back into their employees with training and career growth, apply now!!