IT Support Engineer - 12 Months FTC

Identify Solutions; St Athan; On-site; GBP 27,000 - 33,000; Full time

Job summary

Identify Solutions is seeking an IT Support Engineer in St Athan, South Wales to provide day-to-day IT support across a busy environment. The role covers 1st/2nd line support, hardware/software issues and ensuring devices remain operational.

The position requires strong Microsoft 365 knowledge, Windows and networking basics, and excellent troubleshooting and customer service skills. The contract is 12 months, with benefits in addition to salary.

Qualifications

• Previous IT Support, Service Desk or 1st/2nd Line experience.
• Strong Microsoft 365 knowledge.
• Good understanding of Windows environments and networking fundamentals.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

Responsibilities

• Deliver 1st and 2nd line support for hardware, software and connectivity issues
• Manage and resolve helpdesk tickets
• Configure and deploy laptops, desktops and peripherals
• Support Microsoft 365 and Azure environments
• Troubleshoot networking and user-related issues
• Provide onsite support and assist remote users across multiple locations

Skills

Microsoft 365

Windows OS

Networking basics

Troubleshooting

Customer service

Communication

Job description

IT Support Engineer

Location: St Athan, South Wales
Salary: Up to 30,000 per annum + benefits
12 Month Fixed-Term Contract

Ready to take the next step in your IT career? We're working with a leading aerospace organisation to find an IT Support Engineer to provide essential support across a busy operational environment.

About the Role

You'll be the go-to person for day-to-day IT support, helping users across the business by resolving technical issues, managing support tickets and ensuring systems and devices remain operational. This is a varied 1st/2nd line role with exposure to Microsoft technologies, networking and end-user support.

Key Responsibilities

• Deliver 1st and 2nd line support for hardware, software and connectivity issues
• Manage and resolve helpdesk tickets
• Configure and deploy laptops, desktops and peripherals
• Support Microsoft 365 and Azure environments
• Troubleshoot networking and user-related issues
• Provide onsite support and assist remote users across multiple locations

Skills & Experience

• Previous experience in an IT Support, Service Desk or 1st/2nd Line role
• Strong Microsoft 365 knowledge
• Good understanding of Windows environments and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills

Desirable

• Microsoft Azure experience
• Salesforce exposure
• Relevant Microsoft or CompTIA certifications