IT Support Engineer (2nd Line)

Zaizi Ltd; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Loyalty pension

Group Life Assurance

Hybrid working

Job summary

Zaizi Ltd is seeking a security-conscious IT Support Engineer to manage our day-to-day service desk and support cloud infrastructure. You will handle 1st, 2nd, and some 3rd line issues, deliver user training, and enforce security controls across Microsoft 365 and Entra ID in a hybrid London-based team.

The role requires UK SC clearance eligibility, 5 years of UK residency, and hands-on experience with M365, Entra ID, Intune, Defender, and CA policies.

Qualifications

• SC clearance or eligible; requires 5 years UK residency.
• 2nd-line admin experience with M365, Entra ID/Azure AD, Intune, Defender, and CA.
• On-site work in Hammersmith with hybrid Fridays.

Responsibilities

• Triage and resolve 1st/2nd line tickets, escalate to senior staff as needed.
• Manage M365/Azure security, CA policies, RBAC, and Entra ID groups.
• Support security posture, Defender monitoring, and patching.
• Provide user training on cyber hygiene and software usage.

Skills

Microsoft 365

Entra ID / Azure AD

Intune

Conditional Access

Defender

Azure services

Google Workspace

Tools

Google Workspace

Intune

Defender for Endpoint

Job description

Role Overview

We are seeking a security-minded IT Support Engineer to manage our day-to-day service desk operations and support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments.

Key Responsibilities

• Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff.
• M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD).
• InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management monitoring security alerts (Microsoft Defender), enforcing Intune endpoint compliance, overseeing patch management, and supporting audit readiness.
• User Training & Security Awareness: Onboard new starters and deliver ad-hoc user training on cyber hygiene, security best practices, and daily software tool usage.
• On-Site Technical Support: Provide hands-on hardware setups, local network troubleshooting, and physical workspace support at our Hammersmith office location.

Qualifications & Experience

Security Clearance - Must hold or be eligible to obtain UK Security Check (SC) clearance (requires minimum 5 years continuous UK residency). Technical Experience - 2nd-line administration of Microsoft 365, Entra ID (Azure AD), Intune, Conditional Access, Defender, Azure services. Google Workspace desirable Work Environment - Proven track record working in high-security, defense, or heavily regulated environments with strict governance standards. This position will be onsite Mon-Thu with Fridays remote.

Benefits

Compensation

• Competitive Pay:Salaries reviewed annually to ensure they reflect your performance and market value.
• Loyalty Pension:We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to amaximum of 8%.
• Protection:Comprehensive Group Life Assurance for peace of mind.

Purpose & Culture

• Real Impact:Work on mission-critical projects that secure and improve the UK's digital infrastructure.
• Autonomy:A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
• Service & Community:We support those who serve.10 paid daysfor Reservist Military Service.

Work / Life Balance

• Time Off:25 days annual leave+ Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
• Giving back:2 paid volunteering days per year.

Development & Growth

• Master Your Craft:Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by5 days paid study leave.
• Expand Your Horizons:An additional £500 annual "Personal Choice" fund to learn whatever inspires you work-related or not.
• Support:Access to 1-2-1 professional coaching and team training to accelerate your career.

Health & Balance

• Premium Health:Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
• Flexibility:Genuine hybrid working with a WFH equipment allowance to perfect your home setup.

• Wellbeing:Cycle to Work scheme and a commitment to sustainable, healthy working practices.