IT Support Engineer - 12 Months FTC

Identify Solutions; Barry; On-site; GBP 18,000 - 30,000; Full time

Job summary

Identify Solutions is seeking an IT Support Engineer in St Athan, South Wales, on a 12-month fixed-term contract. You will provide day-to-day IT support across a busy environment, resolving issues, managing tickets and ensuring systems stay operational.

The role covers 1st/2nd line support, strong Microsoft 365 knowledge, Windows and networking basics, plus excellent troubleshooting and customer service. Desirable Azure experience and certifications are a plus.

Qualifications

• Experience in an IT Support, Service Desk or 1st/2nd Line role.
• Strong Microsoft 365 knowledge.
• Good understanding of Windows environments and networking fundamentals.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

Responsibilities

• Deliver 1st and 2nd line support for hardware, software and connectivity issues.
• Manage and resolve helpdesk tickets.
• Configure and deploy laptops, desktops and peripherals.
• Support Microsoft 365 and Azure environments.
• Troubleshoot networking and user-related issues.
• Provide onsite support and assist remote users across multiple locations.

Skills

1st/2nd Line

Microsoft 365

Windows Networking

Troubleshooting

Customer Service

Job description

IT Support Engineer

Location: St Athan, South Wales

Salary: Up to £30,000 per annum + benefits

12 Month Fixed-Term Contract

Ready to take the next step in your IT career? We're working with a leading aerospace organisation to find an IT Support Engineer to provide essential support across a busy operational environment.

About the Role

You'll be the go-to person for day-to-day IT support, helping users across the business by resolving technical issues, managing support tickets and ensuring systems and devices remain operational. This is a varied 1st/2nd line role with exposure to Microsoft technologies, networking and end-user support.

Key Responsibilities

• Deliver 1st and 2nd line support for hardware, software and connectivity issues
• Manage and resolve helpdesk tickets
• Configure and deploy laptops, desktops and peripherals
• Support Microsoft 365 and Azure environments
• Troubleshoot networking and user-related issues
• Provide onsite support and assist remote users across multiple locations

Skills & Experience

• Previous experience in an IT Support, Service Desk or 1st/2nd Line role
• Strong Microsoft 365 knowledge
• Good understanding of Windows environments and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills

Desirable

• Microsoft Azure experience
• Salesforce exposure
• Relevant Microsoft or CompTIA certifications