IT Support Manager

Hawes and Curtis; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A high-profile retailer in Greater London seeks an experienced IT Support Manager to lead technical support operations across multiple retail locations. The role demands over 3 years in managing IT teams within retail, focusing on budgeting and vendor management. The ideal candidate should possess strong leadership skills to drive performance and service excellence. This position promises a dynamic working environment with challenging responsibilities and opportunities for professional growth.

Qualifications

• 3+ years of experience managing IT teams in a retail environment.
• Strong capabilities in budgeting and vendor management.
• Excellent leadership and interpersonal skills.

Responsibilities

• Lead and mentor a team of IT support professionals.
• Ensure high availability of retail systems.
• Manage the IT support budget and vendor relationships.
• Provide hands-on technical support.

Skills

Team leadership

Vendor management

Budget management

Technical support

Job description

Job Description

About Us

Hawes & Curtis is a quintessentially British heritage brand with a legacy in luxury shirting, fine tailoring, and stylish casualwear. With a strong reputation for quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style.

The Role

A high-profile and established retailer is looking for a proactive and experienced IT Support Manager to lead our technical support operations across our retail network. The ideal candidate will bring 3+ years of experience in managing IT teams in a retail environment, with strong capabilities in budgeting, vendor management, and hands-on technical support. This role requires a thinker with excellent leadership and interpersonal skills to drive performance, service excellence.

Key Responsibilities

• Lead and mentor a small team of IT support professionals across multiple retail locations.
• Ensure high availability and performance of retail systems including POS, inventory, and back-office platforms.
• Manage the IT support budget, including forecasting, cost optimisation, and reporting.
• Oversee vendor relationships, contracts, and service level agreements (SLAs).
• Provide hands-on support and troubleshooting for hardware, software, and network issues.

Implementation and m...