IT Support Engineer (Service Desk) | Windows & iOS

Provn; City of Edinburgh; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Engineer for a prominent legal services firm's Service Desk in Edinburgh. The successful candidate will support hardware and software operations, provide technical assistance, and manage systems through Jira. Responsibilities include deploying laptops, managing user requests, and contributing to IT processes. This full-time, mid-senior level role offers a chance to enhance technical skills in a dynamic environment.

Qualifications

• Experience managing Windows and iOS devices and associated applications.
• Ability to provide second and third-line technical support.
• Familiarity with help desk ticketing systems like Jira.

Responsibilities

• Deploy, maintain, and support laptops and iPhones.
• Resolve user issues and service requests promptly.
• Log and document all support activities accurately.

Skills

Windows

iOS

Jira

Technical support

Tools

SaaS

Hardware

Software

Job description

A leading recruitment agency is seeking an IT Support Engineer for a prominent legal services firm's Service Desk in Edinburgh. The successful candidate will support hardware and software operations, provide technical assistance, and manage systems through Jira. Responsibilities include deploying laptops, managing user requests, and contributing to IT processes. This full-time, mid-senior level role offers a chance to enhance technical skills in a dynamic environment.