IT Support Engineer

Provn; City of Edinburgh; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an IT Support Engineer for a prominent legal services firm's Service Desk in Edinburgh. The successful candidate will support hardware and software operations, provide technical assistance, and manage systems through Jira. Responsibilities include deploying laptops, managing user requests, and contributing to IT processes. This full-time, mid-senior level role offers a chance to enhance technical skills in a dynamic environment.

Qualifications

• Experience managing Windows and iOS devices and associated applications.
• Ability to provide second and third-line technical support.
• Familiarity with help desk ticketing systems like Jira.

Responsibilities

• Deploy, maintain, and support laptops and iPhones.
• Resolve user issues and service requests promptly.
• Log and document all support activities accurately.

Skills

Windows

iOS

Jira

Technical support

Tools

SaaS

Hardware

Software

Job description

Provn Edinburgh, Scotland, United Kingdom

Provn is proud to be partnering with a leading legal services firm to recruit an IT Support Engineer for their Service Desk team. The successful candidate will play a key role in ensuring that all hardware and software used by fee earners and support staff is fully operational and secure. The role involves rotating across a range of responsibilities throughout the week, including help desk ticket triage and allocation, second and third‑line technical support, patch management, and involvement in change initiatives and project work.

Key Responsibilities

• Deploy, maintain, and support the firm’s laptops and iPhones.
• Manage and support Windows, iOS, and associated applications.
• Test, configure, and implement new hardware, software, and IT services.
• Assist in the development and documentation of IT procedures and processes.
• Provide application, operating system, hardware, and SaaS support to both on‑site and remote colleagues.
• Accurately log and document all support activities and change requests within the firm’s Jira service desk.
• Resolve user issues and service requests promptly, escalating where necessary with clear and relevant information.
• Undertake any other reasonable duties as requested by the line manager.

If this aligns with your career goals, please click 'apply', and a member of the Provn team will endeavour to contact you to discuss this position further.

Provn Talent Solutions Ltd is operating as an employment agency under the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Your application will be considered in line with the agency’s Privacy Policy, which can be found on our website.

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Legal and Information Technology

Industries

• Legal Services, Professional Services, and IT System Operations and Maintenance