IT Service Desk Analyst | 1st/2nd Line Support

DGH Recruitment; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A Glasgow-based law firm is seeking an IT Service Desk Analyst for a 12-month fixed-term contract. The role involves providing IT assistance on desktop applications, supporting end-users, and collaborating with teams to resolve service issues. Candidates should demonstrate strong interpersonal skills, attention to detail, and a good understanding of Microsoft solutions. This position ensures customer satisfaction through proactive communication and assistance.

Qualifications

• Strong work ethic with a keen attention to detail.
• Must possess strong interpersonal skills.
• Exceptional customer service skills.

Responsibilities

• Provide end-user IT assistance on all core desktop applications and technologies.
• Assist in the triage of service tickets.
• Collaborate with peers to resolve service issues.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication skills

Active listening

Tools

Microsoft 365

Active Directory

Exchange Online

Citrix

Job description

A Glasgow-based law firm is seeking an IT Service Desk Analyst for a 12-month fixed-term contract. The role involves providing IT assistance on desktop applications, supporting end-users, and collaborating with teams to resolve service issues. Candidates should demonstrate strong interpersonal skills, attention to detail, and a good understanding of Microsoft solutions. This position ensures customer satisfaction through proactive communication and assistance.