Senior IT Support Engineer – On-Site Dundee

Fluent Resourcing; Dundee; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer for a client in Dundee. The ideal candidate will have over 5 years of experience, proficient in troubleshooting hardware and software issues, and managing IT infrastructure. Responsibilities include providing support for Microsoft 365 and ensuring tasks align with ITSM processes. This full-time role requires excellent communication and analytical skills, ensuring high-quality service for end-users.

Qualifications

• Minimum of 5 years of experience in IT Support Engineer or similar technical support role.
• Strong knowledge of IT infrastructure and support best practices.
• Proficiency in Microsoft 365 and enterprise security tools.

Responsibilities

• Diagnose and resolve issues related to hardware, software, and network connectivity.
• Install, maintain, and upgrade hardware and software systems.
• Manage device provisioning using Intune and Autopilot.
• Provide support for Microsoft 365 including MFA troubleshooting.

Skills

Troubleshooting hardware issues

Network connectivity troubleshooting

Endpoint management

Microsoft 365 support

Analytical skills

Job description

A recruitment agency is seeking an IT Support Engineer for a client in Dundee. The ideal candidate will have over 5 years of experience, proficient in troubleshooting hardware and software issues, and managing IT infrastructure. Responsibilities include providing support for Microsoft 365 and ensuring tasks align with ITSM processes. This full-time role requires excellent communication and analytical skills, ensuring high-quality service for end-users.