VIP IT Support Engineer – Legal Chambers (London)

Ekco; England; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days leave + public holidays

1 day birthday leave

Employee Assistance Programme

Unlimited access to Pluralsight learning platform

Opportunities for growth

Job summary

A leading cloud solutions provider in the UK seeks an IT Support Engineer dedicated to high-profile legal clients. The role focuses on resolving critical tickets and service delivery, requiring strong technical skills and excellent customer service. Responsibilities include managing tickets, conducting site visits, and producing process documents to improve service. Ideal candidates have a solid IT service background and are committed to client satisfaction, ready to tackle challenges with a proactive approach.

Qualifications

• Customer-focused individual with extensive IT Service experience.
• Proactive approach to problem-solving and ticket resolution.
• Ability to communicate effectively with high-profile legal clients.

Responsibilities

• Conduct daily site checks and manage open tickets for VIP clients.
• Resolve tickets while liaising with teams and vendors.
• Produce process documents for service improvement.

Skills

Windows Server 2022/2019/2016

Active Directory

Networking (Switching/VLANs/Routing/Firewalls)

MAC OS

AZ900/AZ104/CompTIA Network+/CCNA

Job description

A leading cloud solutions provider in the UK seeks an IT Support Engineer dedicated to high-profile legal clients. The role focuses on resolving critical tickets and service delivery, requiring strong technical skills and excellent customer service. Responsibilities include managing tickets, conducting site visits, and producing process documents to improve service. Ideal candidates have a solid IT service background and are committed to client satisfaction, ready to tackle challenges with a proactive approach.