IT Support Engineer — Multi-Site Tech Troubleshooter

Reassured; Portsmouth; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Enhanced maternity leave

Medical cash plan

Virtual GP

Enhanced annual leave with length of 


Death in service (3x basic salary)

Free parking

Referral scheme (up to £2,400 per ref…

Incentives including annual trips abrd

Job summary

Reassured is seeking an IT Support Engineer to join our growing IT team at Portsmouth. You will provide hands-on support across hardware, software, networks and business systems to keep colleagues productive.

You'll handle 1st and 2nd line issues, manage tickets, and assist with technology rollouts and documentation. This role is office-based with travel to other offices, requiring proactive problem solving and excellent customer service.

Qualifications

• Experience providing 1st and 2nd line IT support in a Windows environment.
• Strong troubleshooting, communication and customer service skills.
• Ability to prioritise workload and manage multiple issues.
• Interest in learning new technologies and ITIL-like practices.

Responsibilities

• Providing 1st and 2nd line support across hardware, software, network and user issues.
• Managing support tickets, prioritising incidents and ensuring timely resolution.
• Installing, configuring and maintaining laptops, desktops, mobile devices and business applications.
• Troubleshooting hardware, software and network issues both remotely and on-site.
• Supporting users across multiple office locations.
• Setting up new starters, user accounts, permissions and access rights.
• Assisting with technology rollouts, upgrades and business change projects.
• Creating and maintaining support documentation and user guides.
• Escalating complex issues where appropriate and following established support processes.
• Supporting the wider business with day-to-day IT requirements and continuous improvement initiatives.

Skills

Windows environment

Troubleshooting

Communication skills

Customer service

Problem solving

Prioritisation

Learning mindset

Education

IT certifications or qualifications (nice to have)

Tools

Jira

IT ticketing systems

Job description

Reassured is seeking an IT Support Engineer to join our growing IT team at Portsmouth. You will provide hands-on support across hardware, software, networks and business systems to keep colleagues productive.

You'll handle 1st and 2nd line issues, manage tickets, and assist with technology rollouts and documentation. This role is office-based with travel to other offices, requiring proactive problem solving and excellent customer service.